[asterisk-bugs] [Asterisk 0006650]: [patch][post 1.4] One-touch pause/unpause for agents (big efficiency gain).

[noreply at bugs.digium.com]

The following issue has been RESOLVED. 
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http://bugs.digium.com/view.php?id=6650 
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Reported By:                kebl0155
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   6650
Category:                   Channels/NewFeature
Reproducibility:            N/A
Severity:                   feature
Priority:                   normal
Status:                     resolved
Asterisk Version:           SVN 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!): 34522 
Disclaimer on File?:        Yes 
Request Review:              
Resolution:                 no change required
Fixed in Version:           
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Date Submitted:             03-04-2006 06:02 CST
Last Modified:              03-10-2008 16:00 CDT
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Summary:                    [patch][post 1.4] One-touch pause/unpause for agents
(big efficiency gain).
Description: 
Hello,

I've installed Asterisk for a very busy call centre, and have migrated
them to the Asterisk ACD.  In order to provide the functionality required,
I had to patch chan_agent.c

As it's had a huge and positive impact on their performance, I thought I
should share this immediately with the community.

My apologies if this is a feature request, rather than a minor bug - for
this customer it was critical (i.e. no sale without it!).
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Relationships       ID      Summary
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has duplicate       0006649 One-touch pause/unpause for agents (big...
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 putnopvut - 03-10-08 16:00  
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I've taken a look at this and discussed this with some folks, and the
problem is that this patch seems like it would only serve a very specific
set of circumstances and seems like it is outside the scope of what
Asterisk tries to provide. In addition, this patch makes assumptions about
the use of the agents in question (it assumes that by definition, agents
are queue members).

There are numerous ways to program either dialplan logic or features to
have a one-touch pause extension or log on/log off. Placing this type of
logic in the agent channel driver is not the proper approach.

It's nice that you have shared this contribution with the community, and
the latest patch will remain up for those who wish to use it, but it will
not be going into the core Asterisk source. Please don't be discouraged by
the decision not to include your patch. 

Issue History 
Date Modified   Username       Field                    Change               
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03-10-08 16:00  putnopvut      Note Added: 0083693                          
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