[asterisk-bugs] [Asterisk 0012924]: ap_queue hangs up caller

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12924 
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Reported By:                snyfer
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   12924
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.6.0-beta9 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             06-24-2008 01:44 CDT
Last Modified:              06-27-2008 10:45 CDT
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Summary:                    ap_queue hangs up caller
Description: 
ap_queue hangs up the caller after a queuemember answered even, if the
queuemember did not hear the anouncement of the queue!
 
So if a queuemember answeres a call -> hears the holdtime -> waits for the
anouncement and hangs up at that point, the caller is hung up, 
instead of getting back in the queue and waiting for the next agent
(member) to call!

This worked in asterisk v1.2.x and does not anymore in v1.6.0 Beta 9
 

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 putnopvut - 06-27-08 10:45  
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After many unsuccessful attempts, I finally have traced the problem to its
source. The only way to make this happen is to specify an overriding
announcement to the Queue() application. In your case, you provided "beep"
as that argument. If you do not specify this argument and instead set
announce=beep in queues.conf, then the hangup does not occur. This
is...bizarre to say the least. Fix coming shortly. 

Issue History 
Date Modified   Username       Field                    Change               
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06-27-08 10:45  putnopvut      Note Added: 0089360                          
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