[asterisk-bugs] [Asterisk 0012924]: ap_queue hangs up caller

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12924 
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Reported By:                snyfer
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12924
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.6.0-beta9 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             06-24-2008 01:44 CDT
Last Modified:              06-25-2008 09:06 CDT
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Summary:                    ap_queue hangs up caller
Description: 
ap_queue hangs up the caller after a queuemember answered even, if the
queuemember did not hear the anouncement of the queue!
 
So if a queuemember answeres a call -> hears the holdtime -> waits for the
anouncement and hangs up at that point, the caller is hung up, 
instead of getting back in the queue and waiting for the next agent
(member) to call!

This worked in asterisk v1.2.x and does not anymore in v1.6.0 Beta 9
 

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 putnopvut - 06-25-08 09:06  
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For the test I ran, I had the member pick up the phone and hang up before
the announce file played. I noticed these two steps in your example:

"member 888 answers the call and gets the chance to cancel by pressing 1
member 888 cancels the call"

This is the only difference I can see between your scenario and mine. How
are you providing the member with this option? Are you using Local channels
for your queue members? Are you using a Local channel to call into the
queue?

The problem with app_dial is unrelated to the app_queue issue and should
be filed in a separate bug. 

Issue History 
Date Modified   Username       Field                    Change               
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06-25-08 09:06  putnopvut      Note Added: 0089211                          
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