[asterisk-bugs] [Asterisk 0012916]: Multiple incoming call to free agent

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12916 
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Reported By:                sgenyuk
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12916
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.4.19 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             06-23-2008 10:00 CDT
Last Modified:              06-23-2008 10:43 CDT
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Summary:                    Multiple incoming call to free agent
Description: 
when agent become available during hight call volume in the queue he might
receive multiple calls. Like if agent has 6 lines on the phone it receive 6
different calls one per line. 
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---------------------------------------------------------------------- 
 sgenyuk - 06-23-08 10:43  
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1. Do your queues have ringinuse=no set? Yes

2. If you do have ringinuse=no set and you are using SIP phones, do you
have a call-limit set for each SIP peer in sip.conf?
2 lines per agent as they use second line for outbound test. And 6 lines
per supervisor.

3. What ring strategy are you using for your queue members?

Tested with all types. Using round robin for now. 

4. When the agent receives six calls at once, are all the calls coming
from different queues or do they come from the same queue?

Really cannot answer this question as agent registered in 2 queues.

5. Are you using autofill for your queues?

autofill is off. 

Issue History 
Date Modified   Username       Field                    Change               
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06-23-08 10:43  sgenyuk        Note Added: 0089090                          
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