[asterisk-bugs] [Asterisk 0012771]: Bogus <member> is still 'Not in Use' warnings for AgentLogin'ed agents.

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12771 
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Reported By:                davidw
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12771
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   tweak
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.20.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             06-02-2008 09:57 CDT
Last Modified:              06-05-2008 10:11 CDT
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Summary:                    Bogus <member> is still 'Not in Use'  warnings for
AgentLogin'ed agents.
Description: 
Asterisk seems to correctly know when an AgentLogin type agent is busy on a
call, however every time our agent gets a call, we get a message like:

WARNING[16777] app_queue.c: The device state of this queue member,
Anonymous, is still 'Not in Use' when it probably should not be! Please
check UPGRADE.txt for correct configuration settings.

We've tried to get good presence information from the SIP phones that are
logging in as the agents, but haven't found a recipe that does achieves
this for outgoing calls.  However, this should be irrelevant as it is the
Agent itself whose state matters, not that of the SIP phone.  Moreover, for
AgentLogin, the busy state on the phone wouldn't change for each call, but
would cover the whole logged in period.

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---------------------------------------------------------------------- 
 aragon - 06-05-08 10:11  
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Putnopvut

I have a site that periodically reports that agents are receiving multiple
calls.
ringinuse=no
1.4.21 rc1
etc...
Agents are logged to multiple queues and oddly the calls are presented to
the agent from mutiple queues simultaneously. Each call presentation is
approximately 2 seconds apart but a 4 line Aastra phone has received 4
simultaneous calls.
This condition appears very rarely but I did not think it should be
possible for an agent to receive more that one ringing call from a
queue(s)...
This has occured when the agent is "not in use" because the agent has just
gone from paused to unpaused status while calls were waiting in queue(s).

Is it possible that this behavior is a result of this race condition you
speak of?

What setting would be required to add the 1 second delay to the queue? 

Issue History 
Date Modified   Username       Field                    Change               
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06-05-08 10:11  aragon         Note Added: 0087846                          
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