[asterisk-bugs] [Asterisk 0012754]: Autologoff is not working properly

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12754 
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Reported By:                Rodrigo
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12754
Category:                   Channels/chan_agent
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.20.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             05-29-2008 10:01 CDT
Last Modified:              06-03-2008 18:35 CDT
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Summary:                    Autologoff is not working properly
Description: 
Hello,
 
I have one asterisk 1.4.20.1 setup with one queue and various agents, in
which the autologoff parameter is set in agents.conf

The problem is that only logs off the agent if and only if the caller
hangs up while the call is at the agent; if the call goes through the queue
and passes to the next agent, then it does not log off anybody.

I think it could be some trouble relationed with timing of the
queue/autologoff but I have been making throughout testing with no final
evidence.
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---------------------------------------------------------------------- 
 putnopvut - 06-03-08 18:35  
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Ah, I think I see what might be happening now. In order for autologoff to
occur in your scenario, the entire 600 second timeout would have to elapse.
I think that your Dial() calls in the dialplan have a much smaller timeout.
As a result, the 600 second timeout is never reached.

As a temporary workaround, you can remove the timeout from the Dial()
application and instead set the timeout in queues.conf to that value. I
will work on allowing autologoff to work in your scenario, too. 

Issue History 
Date Modified   Username       Field                    Change               
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06-03-08 18:35  putnopvut      Note Added: 0087764                          
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