[asterisk-bugs] [Asterisk 0012672]: Device State stay stuck to "inuse" causing agent not to receive anymore call

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12672 
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Reported By:                dimitripietro
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12672
Category:                   Channels/chan_sip/General
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           SVN 
SVN Branch (only for SVN checkouts, not tarball releases): 1.6.0 
SVN Revision (number only!): 116139 
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             05-16-2008 21:49 CDT
Last Modified:              06-03-2008 09:19 CDT
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Summary:                    Device State stay stuck to "inuse" causing agent not
to receive anymore call
Description: 
Sometime during the day, I have some SIP device state that stay stuck to
"inuse" causing asterisk not to send anymore call to the agent using this
SIP Phone (Polycom 2.2.084). It seem that the device state stay "inuse"
only for channel being part of one of my queue (agent) and not to regular
extension (administration).

I'm using :
- AddQueueMember
- Local channel/n as member with a stateinterface (SIP/XXX)
- ringinuse=no

In attachement, a copy of my queues.conf and my login dialplan.

PS : I had the same prob with beta 8.
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---------------------------------------------------------------------- 
 PTorres - 06-03-08 09:19  
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We had a couple of issues like this, one was caused by a bug in some
version of x-lite that anwsered a sip:cancel (queue timeout while the
softphone was ringing) with a trying and nothing else after that, which
caused the device state to be 'in use' because the peer had a pending call 
( you can check this with "sip show inuse" )

The other was that state changes were delayed because of dns queries,
details in 0012627 ( http://bugs.digium.com/view.php?id=12627 )

hope it helps :) 

Issue History 
Date Modified   Username       Field                    Change               
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06-03-08 09:19  PTorres        Note Added: 0087711                          
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