[asterisk-bugs] [Asterisk 0012771]: Bogus <member> is still 'Not in Use' warnings for AgentLogin'ed agents.

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A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12771 
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Reported By:                davidw
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12771
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   tweak
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.20.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             06-02-2008 09:57 CDT
Last Modified:              07-08-2008 10:56 CDT
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Summary:                    Bogus <member> is still 'Not in Use'  warnings for
AgentLogin'ed agents.
Description: 
Asterisk seems to correctly know when an AgentLogin type agent is busy on a
call, however every time our agent gets a call, we get a message like:

WARNING[16777] app_queue.c: The device state of this queue member,
Anonymous, is still 'Not in Use' when it probably should not be! Please
check UPGRADE.txt for correct configuration settings.

We've tried to get good presence information from the SIP phones that are
logging in as the agents, but haven't found a recipe that does achieves
this for outgoing calls.  However, this should be irrelevant as it is the
Agent itself whose state matters, not that of the SIP phone.  Moreover, for
AgentLogin, the busy state on the phone wouldn't change for each call, but
would cover the whole logged in period.

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Relationships       ID      Summary
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duplicate of        0012773 [patch] Agent doesn't propagate device ...
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---------------------------------------------------------------------- 
 DougUDI - 07-08-08 10:56  
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We have a similar problem with state always showing as "not in use" and we
get many of the UPGRADE.txt messages. I have added a debug of a working
system and a system that does not work both running the same Asterisk
version. Both servers are very similar the onlt difference is 1 uses Centos
4.6 and another Centos 5. Centos 5 Server does not update state in queue.

el5-queue-state (state updates not working)
el4-queue-state (state updates working)
el4-el5-state-compare (comparison of state events)

Asterisk 1.4.21 (polycom phones) 

Issue History 
Date Modified   Username       Field                    Change               
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07-08-08 10:56  DougUDI        Note Added: 0089892                          
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