[asterisk-bugs] [Asterisk 0012992]: Queues not reporting agent status correctly

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
====================================================================== 
http://bugs.digium.com/view.php?id=12992 
====================================================================== 
Reported By:                edugs15
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   12992
Category:                   Applications/app_queue
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.21 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
====================================================================== 
Date Submitted:             07-04-2008 08:21 CDT
Last Modified:              07-04-2008 08:44 CDT
====================================================================== 
Summary:                    Queues not reporting agent status correctly
Description: 
Hello,

something very strange started to happen with my queues, and it seems it
was after restarting Asterisk.

Queues do not report agent status correctly.

For example :

- Agent receives a call from queue, and queue do not report busy (only
report busy if I make reload app_queue.so during the call).

- When in busy, if agent hangs up, queue do not recognize it as not in use
(only recognize if I make reload app_queue.so during the call).

I've seen some old issues, and so I tried to reload modules, as bellow :

module reload chan_zap.so
module reload chan_sip.so
module reload chan_agent.so
module reload app_queue.so

But it didn't help.


Could anyone help me please ? I am very concerned about it.


Thanks.

====================================================================== 

---------------------------------------------------------------------- 
 edugs15 - 07-04-08 08:44  
---------------------------------------------------------------------- 
Just to correct :

- When agent is busy, if agent hangs up, queue do not recognize it as not
in use (only recognize if I make reload app_queue.so after hangup). 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
07-04-08 08:44  edugs15        Note Added: 0089744                          
======================================================================