[asterisk-bugs] [Asterisk 0012771]: Bogus <member> is still 'Not in Use' warnings for AgentLogin'ed agents.

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A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12771 
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Reported By:                davidw
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12771
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   tweak
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.20.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             06-02-2008 09:57 CDT
Last Modified:              07-04-2008 05:54 CDT
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Summary:                    Bogus <member> is still 'Not in Use'  warnings for
AgentLogin'ed agents.
Description: 
Asterisk seems to correctly know when an AgentLogin type agent is busy on a
call, however every time our agent gets a call, we get a message like:

WARNING[16777] app_queue.c: The device state of this queue member,
Anonymous, is still 'Not in Use' when it probably should not be! Please
check UPGRADE.txt for correct configuration settings.

We've tried to get good presence information from the SIP phones that are
logging in as the agents, but haven't found a recipe that does achieves
this for outgoing calls.  However, this should be irrelevant as it is the
Agent itself whose state matters, not that of the SIP phone.  Moreover, for
AgentLogin, the busy state on the phone wouldn't change for each call, but
would cover the whole logged in period.

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Relationships       ID      Summary
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duplicate of        0012773 [patch] Agent doesn't propagate device ...
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---------------------------------------------------------------------- 
 davidw - 07-04-08 05:54  
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It looks like we are having a problem with the status not resetting when
the agent logs out, at least when they do it by hanging up.

1001         (Xxxx Xxxxxx) not logged in (musiconhold is 'default')

   Members: I> 
      Anonymous (Not in use) has taken 5 calls (last was 62223 secs ago)

    -= Registered Asterisk Dial Plan Hints =-
              Agent1001 at internal            : Agent/1001           
State:Idle  
          Watchers  1
                   6102 at default             : SIP/yyyyyyyyyyyyy    
State:Idle  
          Watchers  1

6102 was the last agent in this case.  Making 6102 unavailable doesn't
make the agent unavailable, so it is presumably using information cached
from when the agent was logged in.

The hint isn't, currently at least, critical to the application; it was
just something I did to monitor what was going on. 

Issue History 
Date Modified   Username       Field                    Change               
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07-04-08 05:54  davidw         Note Added: 0089729                          
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