[asterisk-bugs] [Asterisk 0011748]: app_amd doesnt works properly

[noreply at bugs.digium.com]

The following issue has been RESOLVED. 
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http://bugs.digium.com/view.php?id=11748 
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Reported By:                garrygarry6628
Assigned To:                file
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Project:                    Asterisk
Issue ID:                   11748
Category:                   Applications/app_amd
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     resolved
Asterisk Version:           1.2.24 
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
Resolution:                 suspended
Fixed in Version:           
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Date Submitted:             01-12-2008 02:54 CST
Last Modified:              01-14-2008 08:08 CST
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Summary:                    app_amd doesnt works properly
Description: 
Hi 

We are using Asterisk 1.2.24 , zaptel 1.2.21 and libpri 1.2.4 , we have
compiled app_amd.c in the way we should and got our amd detection parameter
working .

The problem which we are facing majorly is AMD detection is not good and
also NO ANSWERS calls are in huge ratio.

We have debug the problem and found that NO ANSWERS are nothing but
actually a answering machine like voicemail and that gets transferred to
the agents and till the time it gets transfer voice mail gets finished and
that call is treated as a NO ANSWER .


The AMD parameter which we are working is 


[amd]
initial_silence = 3500
greeting = 1500
after_greeting_silence = 800
total_analysis_time = 5000
min_word_length = 120
between_words_silence = 50
maximum_number_of_words = 2
silence_threshold = 256


If we decrease the after greeting silence to 300 , then amd detection goes
low and lot's of answering machines comes to the agents .


Is there any way of solving this problem .


Any one who is working with this app_amd parameter and not facing no
answer problem , do let me know plz 


That would be of great help.
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---------------------------------------------------------------------- 
 file - 01-14-08 08:08  
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Please reopen if this is applicable to the app_amd included with Asterisk
1.4 and not an outside one. 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
01-14-08 08:08  file           Status                   new => resolved     
01-14-08 08:08  file           Resolution               open => suspended   
01-14-08 08:08  file           Assigned To               => file            
01-14-08 08:08  file           Note Added: 0076882                          
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