[asterisk-bugs] [Asterisk 0011700]: Pickup of calls in queue not possible

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=11700 
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Reported By:                jbauer
Assigned To:                
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Project:                    Asterisk
Issue ID:                   11700
Category:                   Applications/app_directed_pickup
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.4.16.2 
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             01-07-2008 09:55 CST
Last Modified:              01-07-2008 10:34 CST
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Summary:                    Pickup of calls in queue not possible
Description: 
777 => queue extension
201 => caller
758 => queue agent
779 => "pickuper"

Extension 201 calls queue 777, queue agent 758 is in ringing state but 779
cannot pickup the call:

app_directed_pickup.c:161 pickup_exec: No target channel found for 758
app_directed_pickup.c:161 pickup_exec: No target channel found for 777
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---------------------------------------------------------------------- 
 caio1982 - 01-07-08 10:34  
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I'm not really interested on it, but just to add a possible use case that
just came up: imagine you're on call with somebody from Evil Company and
you want to file a complaint to the Ombudsman of this company.

It's not really correct or useful to use ChanSpy/ExtenSpy here, so a
ombudsman would pickup call center calls for further analyzing and talk to
the costumers out of the queue. Makes sense? 

Issue History 
Date Modified   Username       Field                    Change               
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01-07-08 10:34  caio1982       Note Added: 0076405                          
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