[asterisk-bugs] [Asterisk 0011603]: Queue and Transfer using Local channel

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=11603 
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Reported By:                acidv
Assigned To:                
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Project:                    Asterisk
Issue ID:                   11603
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.15  
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             12-19-2007 12:18 CST
Last Modified:              01-03-2008 19:24 CST
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Summary:                    Queue and Transfer using Local channel
Description: 
I have setup Queue with some agents using SIP phones. I use Local channel
with /n option.

If an agent transfers an answered ACD call to another extension the
original agent remains in use and cannot receive any more ACD calls until
the transferred call is torn down.

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Relationships       ID      Summary
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has duplicate       0011604 Queue and Transfer using Local channel
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 jvandal - 01-03-08 19:24  
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rwjblue, the problem we have when using directly the SIP channel is that we
cannot  verify if the phone is in use on a NON-queue call (ex. voicemail,
outgoing calls, etc). i.e. that if the agent check his voicemail (*98), he
can receive new call. 

Ok you can limit the SIP extension using call-limit=1 on sip.conf, but
I've read (probably on mailing list) that call-limit can be deprecated in a
future release and we must use GROUP function. 

Issue History 
Date Modified   Username       Field                    Change               
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01-03-08 19:24  jvandal        Note Added: 0076277                          
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