[asterisk-bugs] [Asterisk 0012492]: State problems on queues with Direct and Local Agents

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12492 
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Reported By:                DougUDI
Assigned To:                qwell
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Project:                    Asterisk
Issue ID:                   12492
Category:                   Channels/chan_agent
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.4.19 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             04-22-2008 07:24 CDT
Last Modified:              04-30-2008 06:57 CDT
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Summary:                    State problems on queues with Direct and Local
Agents
Description: 
We have a few systems that experiance this problem on both Local and Direct
channela. The queue will report the agent as "in use" or "not in use" but
will not update the status when the call ends. This causes major problems
when the state if leaft in "in use" as no calls will be passed to the
agent.

We get a constant error:

Apr 22 11:34:44] WARNING[4322] app_queue.c: The device state of this queue
member, SIP/8033, is still 'Not in Use' when it probably should not be!
Please check UPGRADE.txt for correct configuration settings.

I am unable to find the reason for this error. I have attached a debug on
level 3 with verbose on level 3.
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---------------------------------------------------------------------- 
 DougUDI - 04-30-08 06:57  
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[Apr 30 13:46:55] ERROR[30020]:
/dar/build/asterisk-1.4.19/include/asterisk/lock.h:462
__ast_pthread_mutex_unlock: chan_local.c line 188 (local_queue_frame):
mutex '&us->lock' freed more times than we've locked!
watching the server i have just seen this lock error. Im not sure if it
has to do with the same problem?

[Apr 30 13:46:55] ERROR[30020]:
/dar/build/asterisk-1.4.19/include/asterisk/lock.h:479
__ast_pthread_mutex_unlock: chan_local.c line 188 (local_queue_frame):
Error releasing mutex: Operation not permitted
[Apr 30 13:46:57] NOTICE[2029]: app_queue.c:2148 wait_for_answer: No one
is answering queue 'default-mainqueue' (12/6/0)
[Apr 30 13:46:58] WARNING[1748]: app_queue.c:3049 try_calling: The device
state of this queue member, Local/8036 at default-agent/n, is still 'Not in
Use' when it probably should not be! Please check UPGRADE.txt for correct
configuration settings. 

Issue History 
Date Modified   Username       Field                    Change               
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04-30-08 06:57  DougUDI        Note Added: 0086182                          
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