[asterisk-bugs] [Asterisk 0012492]: State problems on queues with Direct and Local Agents

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12492 
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Reported By:                DougUDI
Assigned To:                
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Project:                    Asterisk
Issue ID:                   12492
Category:                   Channels/chan_agent
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.19 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             04-22-2008 07:24 CDT
Last Modified:              04-22-2008 09:05 CDT
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Summary:                    State problems on queues with Direct and Local
Agents
Description: 
We have a few systems that experiance this problem on both Local and Direct
channela. The queue will report the agent as "in use" or "not in use" but
will not update the status when the call ends. This causes major problems
when the state if leaft in "in use" as no calls will be passed to the
agent.

We get a constant error:

Apr 22 11:34:44] WARNING[4322] app_queue.c: The device state of this queue
member, SIP/8033, is still 'Not in Use' when it probably should not be!
Please check UPGRADE.txt for correct configuration settings.

I am unable to find the reason for this error. I have attached a debug on
level 3 with verbose on level 3.
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---------------------------------------------------------------------- 
 jvandal - 04-22-08 09:05  
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One thing that I've notice is that each time a channel look "hang", (i.e.
that the agent doesnt receive new call and status is set to 'Not In Use' on
'show queues'), on 'sip show channels' we see Tx: ACK as Last Message for
all channels that look "hang".


192.168.99.15    1012        34ab625e1b0  00102/00000  0x4 (ulaw)       No
      Tx: ACK
192.168.99.15    1005        10e0be99257  00102/00000  0x4 (ulaw)       No
      Tx: ACK
192.168.99.15    1007        5e52e7b84ed  00102/00000  0x4 (ulaw)       No
      Tx: ACK
192.168.99.15    1013        2fca85793c1  00102/00000  0x4 (ulaw)       No
      Tx: ACK
192.168.99.15    1002        5a0b8210115  00102/00000  0x4 (ulaw)       No
      Tx: ACK 

Issue History 
Date Modified   Username       Field                    Change               
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04-22-08 09:05  jvandal        Note Added: 0085809                          
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