[asterisk-bugs] [Asterisk 0010809]: Asterisk segfaults after an attended transfer to a queue using "Eyebeam" softphone.

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=10809 
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Reported By:                Ted Brown
Assigned To:                
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Project:                    Asterisk
Issue ID:                   10809
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     new
Asterisk Version:           1.4.11  
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             09-23-2007 16:13 CDT
Last Modified:              09-25-2007 05:02 CDT
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Summary:                    Asterisk segfaults after an attended transfer to a
queue using "Eyebeam" softphone.
Description: 
Platform: Suse Linux Enterprise Server 10
Machine: IBM xSeries 226
Asterisk version: 1.4.11

Bug description:

Asterisk crashes (segfault) when an attended transfer to a queue is
performed and when EYEBEAM sofphone is used to make the transfer. This
crash can be easily reproduced as follows:

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---------------------------------------------------------------------- 
 Ted Brown - 09-25-07 05:02  
---------------------------------------------------------------------- 
It seems that the last part of my description get lost, here it goes
again:

The procedure to reproduce the crash is as follows, which can be
summarized as performing an attended transfer to a queue using "Eyebeam"
softphone:

- User A receives a call in line http://bugs.digium.com/view.php?id=1 of his
softphone.
- User A takes a new line http://bugs.digium.com/view.php?id=2 in his softphone,
and makes a call to a queue
using that line
- User B (agent) takes this call out from the queue (no matter which
phone/softphone he's been using)
- User A transfers the call in line http://bugs.digium.com/view.php?id=1 to line
http://bugs.digium.com/view.php?id=2, pressing the XFER
button

After that event, Aterisk will segfault after a "show channels" command is
issued.

As a workaround, we've taught users to not make attended transfers to
queue, only blind transfers. 

Issue History 
Date Modified   Username       Field                    Change               
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09-25-07 05:02  Ted Brown      Note Added: 0071060                          
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