[asterisk-bugs] [Asterisk 0009387]: app_queue offers call then grabs it back with a timeout

noreply at bugs.digium.com noreply at bugs.digium.com
Wed Sep 12 14:09:09 CDT 2007


A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=9387 
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Reported By:                douglasl
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   9387
Category:                   Applications/app_queue
Reproducibility:            random
Severity:                   minor
Priority:                   normal
Status:                     feedback
Asterisk Version:            1.4.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        No 
Request Review:              
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Date Submitted:             03-27-2007 05:57 CDT
Last Modified:              09-12-2007 14:09 CDT
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Summary:                    app_queue offers call then grabs it back with a
timeout
Description: 
Hi everyone,

Am having a problem with a callcenter using AgentCallbackLogin for the
agents. What happens is at random intervals (mainly noted at high call load
- 40 or more channels) the queue attempts to call an agent, then quickly
grabs it back in the same instance reporting that no one answered the call
in 10000ms.

Please see attached log file for a call, as well as a sip trace from a
Snom320 phone.

Thanks
Doug
====================================================================== 

---------------------------------------------------------------------- 
 douglasl - 09-12-07 14:09  
---------------------------------------------------------------------- 
putnopvut:

I think we can discard this one, timeoutrestart=yes seems to have resolved
the issue as I don't see it happening anymore. Upgraded to 1.4.9.

Thanks again for all the assistance. 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
09-12-07 14:09  douglasl       Note Added: 0070418                          
======================================================================




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