[asterisk-bugs] [Asterisk 0009387]: app_queue offers call then grabs it back with a timeout

[noreply at bugs.digium.com]

The following issue requires your FEEDBACK. 
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http://bugs.digium.com/view.php?id=9387 
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Reported By:                douglasl
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   9387
Category:                   Applications/app_queue
Reproducibility:            random
Severity:                   minor
Priority:                   normal
Status:                     feedback
Asterisk Version:            1.4.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        No 
Request Review:              
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Date Submitted:             03-27-2007 05:57 CDT
Last Modified:              09-11-2007 14:50 CDT
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Summary:                    app_queue offers call then grabs it back with a
timeout
Description: 
Hi everyone,

Am having a problem with a callcenter using AgentCallbackLogin for the
agents. What happens is at random intervals (mainly noted at high call load
- 40 or more channels) the queue attempts to call an agent, then quickly
grabs it back in the same instance reporting that no one answered the call
in 10000ms.

Please see attached log file for a call, as well as a sip trace from a
Snom320 phone.

Thanks
Doug
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---------------------------------------------------------------------- 
 putnopvut - 09-11-07 14:50  
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douglasl:
I'm having trouble understanding your last note. Could you provide the
relevant portion of your dialplan so I can get a better feel for what's
happening?

Also is this happening with the latest 1.4 release? There have been many
changes since 1.4.1 and this might have been fixed. 

Issue History 
Date Modified   Username       Field                    Change               
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09-11-07 14:50  putnopvut      Note Added: 0070348                          
09-11-07 14:50  putnopvut      Status                   assigned => feedback
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