[asterisk-bugs] [Asterisk 0009387]: app_queue offers call then grabs it back with a timeout

noreply at bugs.digium.com noreply at bugs.digium.com
Tue Sep 11 09:05:14 CDT 2007


The following issue has been ASSIGNED. 
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http://bugs.digium.com/view.php?id=9387 
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Reported By:                douglasl
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   9387
Category:                   Applications/app_queue
Reproducibility:            random
Severity:                   minor
Priority:                   normal
Status:                     assigned
Asterisk Version:            1.4.1 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        No 
Request Review:              
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Date Submitted:             03-27-2007 05:57 CDT
Last Modified:              09-11-2007 09:05 CDT
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Summary:                    app_queue offers call then grabs it back with a
timeout
Description: 
Hi everyone,

Am having a problem with a callcenter using AgentCallbackLogin for the
agents. What happens is at random intervals (mainly noted at high call load
- 40 or more channels) the queue attempts to call an agent, then quickly
grabs it back in the same instance reporting that no one answered the call
in 10000ms.

Please see attached log file for a call, as well as a sip trace from a
Snom320 phone.

Thanks
Doug
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Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
09-11-07 09:05  file           Status                   new => assigned     
09-11-07 09:05  file           Assigned To               => putnopvut       
======================================================================




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