[asterisk-bugs] [Asterisk 0006650]: [patch][post 1.4] One-touch pause/unpause for agents (big efficiency gain).

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=6650 
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Reported By:                kebl0155
Assigned To:                
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Project:                    Asterisk
Issue ID:                   6650
Category:                   Channels/chan_agent
Reproducibility:            N/A
Severity:                   feature
Priority:                   normal
Status:                     feedback
Asterisk Version:           SVN 
SVN Branch (only for SVN checkouts, not tarball releases): trunk 
SVN Revision (number only!): 34522 
Disclaimer on File?:        Yes 
Request Review:              
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Date Submitted:             03-04-2006 06:02 CST
Last Modified:              09-08-2007 12:56 CDT
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Summary:                    [patch][post 1.4] One-touch pause/unpause for agents
(big efficiency gain).
Description: 
Hello,

I've installed Asterisk for a very busy call centre, and have migrated
them to the Asterisk ACD.  In order to provide the functionality required,
I had to patch chan_agent.c

As it's had a huge and positive impact on their performance, I thought I
should share this immediately with the community.

My apologies if this is a feature request, rather than a minor bug - for
this customer it was critical (i.e. no sale without it!).
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Relationships       ID      Summary
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has duplicate       0006649 One-touch pause/unpause for agents (big...
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---------------------------------------------------------------------- 
 kebl0155 - 09-08-07 12:56  
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Hi there,

We found out that the keypress was interrupting the audio stream, so we do
this with the OrderlyQ Agent Bar now (rather than from the phone). 

Issue History 
Date Modified   Username       Field                    Change               
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09-08-07 12:56  kebl0155       Note Added: 0070192                          
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