[asterisk-bugs] [Asterisk 0010896]: 2 features, ring expiry and periodic announce firstplay

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=10896 
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Reported By:                kwakwaversal
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   10896
Category:                   Applications/app_queue
Reproducibility:            N/A
Severity:                   feature
Priority:                   normal
Status:                     assigned
Asterisk Version:            SVN 
SVN Branch (only for SVN checkouts, not tarball releases):  1.4  
SVN Revision (number only!): 84744 
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             10-05-2007 09:05 CDT
Last Modified:              10-05-2007 18:57 CDT
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Summary:                    2 features, ring expiry and periodic announce
firstplay
Description: 
Posted both these together because they work hand in hand (but will also
work separately).

1st feature; ringexpiry

; When the 'r' option is passed to the Queue() you can expire the ringing
; then start music on hold.  If you use this with
periodic-announce-frequency
; and set it to the same value, when the ring expires it will play the 
; periodic announce then start the music on hold.
;
; ringexpiry = 10

2nd feature; periodic-announce-firstplay

; When to play the first periodic announcement.  This allows you to 
; play the first announcement at the beginning of the call then revert
; back to a much higher frequency (0=off)
;
;periodic-announce-firstplay=10

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---------------------------------------------------------------------- 
 kwakwaversal - 10-05-07 18:57  
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Yes it would but this patch does it inside the Queue() so the call can
still be answered by an agent the mean time.  Your dialplan example doesn't
allow the call to be answered until Queue() adding an unnecessary 10 second
wait time to the beginning of each call.

The call centre I work for has an SLA of 10 seconds but if it's outside
the SLA they wanted to inform the caller that their call would be answered
soon. 

Issue History 
Date Modified   Username       Field                    Change               
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10-05-07 18:57  kwakwaversal   Note Added: 0071572                          
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