[asterisk-bugs] [Asterisk 0011095]: asterisk releases progressively breaking queues

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=11095 
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Reported By:                kratzers
Assigned To:                putnopvut
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Project:                    Asterisk
Issue ID:                   11095
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     feedback
Asterisk Version:           1.4.13  
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             10-26-2007 11:47 CDT
Last Modified:              11-03-2007 16:29 CDT
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Summary:                    asterisk releases progressively breaking queues
Description: 
In Asterisk 1.4.13:
- MoH only plays between attempts to dial agents
- DTMF detection does not work at all for queued calls
- when a queued caller hangs up, a phantom call bounces around the queue
until an agent answers; the call is then destroyed

In Asterisk 1.4.11
- MoH same as above
- DTMF detection only works between attempts to dial agents
-- one DTMF digit causes the destination channel to be hung up
-- if a second digit is sent/received before another agent is tried, the
second digit is matched against the dialplan in the queue's context which
is what should happen with the first digit sent

In Asterisk 1.4.9
- DTMF same as above

In Asterisk 1.4.8
- None of the above issues exist in this release
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---------------------------------------------------------------------- 
 tdavis - 11-03-07 16:29  
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dimas,

I expect ringing because I call Ringing().  Also, because the caller hears
silence until the agent answers.  If for some reason the agent is unable to
pick up for, say, 10 seconds, the caller is going to start assuming their
call has been dropped or they've been put on hold or something.  It is not
intuitive to the caller.

I do not want ringing instead of MOH.  I want ringing when the agent's
phone is ringing, which seems intuitive to me.  I have read 10825 and will
try PlayTones() Monday morning when I'm back on the job, but it isn't
intuitive to me why Ringing() in one of those two dialplans produces an
audible ringback and the other doesn't. 

Issue History 
Date Modified   Username       Field                    Change               
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11-03-07 16:29  tdavis         Note Added: 0073050                          
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