[Asterisk-bugs] [Asterisk 0010158]: Service level might exceed 100%

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
====================================================================== 
http://bugs.digium.com/view.php?id=10158 
====================================================================== 
Reported By:                makoto
Assigned To:                qwell
====================================================================== 
Project:                    Asterisk
Issue ID:                   10158
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.4.6 
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        Yes 
Request Review:              
====================================================================== 
Date Submitted:             07-08-2007 20:22 CDT
Last Modified:              07-10-2007 03:19 CDT
====================================================================== 
Summary:                    Service level might exceed 100%
Description: 
When a call to queue is hung up during the hold time announce,
service level exceeds 100%, because callscompletedinsl of that
queue is incremented but callscompleted is not.

See attached patch.

====================================================================== 

---------------------------------------------------------------------- 
 makoto - 07-10-07 03:19  
---------------------------------------------------------------------- 
> It doesn't really make sense to me that recalc_holdtime would return
> the current time in the queue.
I agree with you.
And your patch works fine for me. 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
07-10-07 03:19  makoto         Note Added: 0067030                          
======================================================================