[Asterisk-bugs] [Asterisk 0010127]: Queue timeouts are considerably higher than expected

[noreply at bugs.digium.com]

The following issue has been RESOLVED. 
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http://bugs.digium.com/view.php?id=10127 
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Reported By:                bcnit
Assigned To:                qwell
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Project:                    Asterisk
Issue ID:                   10127
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     resolved
Asterisk Version:           1.4.6 
SVN Branch (only for SVN checkouts, not tarball releases): N/A  
SVN Revision (number only!):  
Disclaimer on File?:        Yes 
Request Review:              
Resolution:                 no change required
Fixed in Version:           
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Date Submitted:             07-05-2007 20:31 CDT
Last Modified:              07-06-2007 10:27 CDT
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Summary:                    Queue timeouts are considerably higher than expected
Description: 
A queue is defined as follows:

----------------------------
[testq]
timeout=10
retry=5
strategy=ringall
wrapuptime=0
maxlen=0
joinempty=no
leavewhenempty=yes
eventmemberstatus=no
eventwhencalled=no
reportholdtime=no
memberdelay=0
weight=0
timeoutrestart=0
autopause=no
member => SIP/100
member => SIP/101
member => SIP/102
----------------------------

When called with 'Queue(testq,n)':
1 - The phones ring for 10 seconds.
2 - There is 5 seconds silence
3 - The phones ring for 10 seconds.
4 - There is 5 seconds silence
5 - The call exits the queue on the time-out cycle

So, despite the queue having a timeout of 10 seconds, the call is in the
queue for 30.

When called with 'Queue(testq,n,,,10):
1 - The phones ring for 10 seconds.
2 - There is 5 seconds silence
3 - The call exits the queue (no mention is made of the time-out cycle).

So, despite coding an explicit 10 seconds timeout, the call is in the
queue for 15.


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---------------------------------------------------------------------- 
 qwell - 07-06-07 10:27  
---------------------------------------------------------------------- 
This is correct (and documented) behavior.  The timeout option is how long
to ring the phone, not how long callers stay in the queue. 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
07-06-07 10:27  qwell          Status                   new => resolved     
07-06-07 10:27  qwell          Resolution               open => no change
required
07-06-07 10:27  qwell          Assigned To               => qwell           
07-06-07 10:27  qwell          Note Added: 0066598                          
======================================================================