[asterisk-bugs] [Asterisk 0009132]: [patch] calls in queue are blocked untill it is first call in queue

[noreply at bugs.digium.com]

The following issue has been CLOSED 
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http://bugs.digium.com/view.php?id=9132 
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Reported By:                ppyy
Assigned To:                bweschke
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Project:                    Asterisk
Issue ID:                   9132
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:            1.2.17 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        No 
Request Review:              
Resolution:                 open
Fixed in Version:           
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Date Submitted:             02-25-2007 02:12 CST
Last Modified:              08-24-2007 14:26 CDT
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Summary:                    [patch] calls in queue are blocked untill it is
first call in queue
Description: 
we are running a busy call center now. we find many call are waiting even
when the agent are free.

we check the code, find all calls in queue are runing wait_our_turn()
untill it is first call in the queue. asterisk recheck it every one second
(ast_waitfordigit(qe->chan, RECHECK *
1000))&http://bugs.digium.com/view.php?id=12290;

a call is not removed from queue before it is bridged. so all callers 2
through maxlen are waiting if:

agent are not answer the first call
playing announce to caller

can we make some change to remove the blocking?
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---------------------------------------------------------------------- 
 bweschke - 08-24-07 14:26  
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This is a relevant patch against 1.2 but it's a new feature going in to 1.2
(which we don't do) when the functionality is already correct and working
as expected in 1.4 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
08-24-07 14:26  bweschke       Status                   confirmed => closed 
08-24-07 14:26  bweschke       Note Added: 0069384                          
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