<div dir="ltr">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Hi </span>Hans</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I believe that we can help you <span style="font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">and your </span>college.</p>
<p class="MsoNormal">Please take a look at our Call center system.</p>
<p class="MsoNormal"><a href="http://www.tikalnetworks.com/voip/index.php?cid=49">http://www.tikalnetworks.com/voip/index.php?cid=49</a>
and download <span class="parttitle">A free full operational version!</span></p>
<p class="MsoNormal"><span class="parttitle"> </span></p>
<p class="MsoNormal">Please do not hesitate to contact me should you have any
question or need additional information to the following telephone numbers or
to my e-mail.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thank you</p>
<p class="MsoNormal">Alex </p>
<br><br><div class="gmail_quote">On Sat, Jul 16, 2011 at 3:14 AM, Hans Witvliet <span dir="ltr"><<a href="mailto:hwit@a-domani.nl">hwit@a-domani.nl</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi all,<br>
<br>
Not sure if this is the correct list...<br>
<br>
A college of mine asked if i knew any companies that have implemented<br>
call centers using Open Source Software.<br>
Although he didn't explicitly mentioned Asterisk, i considered it the<br>
best starting point.<br>
<br>
I don't have many details (yet), but from what i heard:<br>
He is responsible for setting up/replacing a call center this year.<br>
Some people immediately jumped for Cisco, but he was opting for<br>
opensource.<br>
<br>
-software must be "turn-key"<br>
-support through SLA-contract<br>
-Possibility for (re-)training existing people<br>
-Your company should preferebly European<br>
-Your company should have done a number of simular projects.<br>
<br>
I presume you would like to know the intended audiance (estimated number<br>
of calls/hour), but that's a detail i'm not sure about myself.<br>
It could be either for a sub-department or our whole organisation.<br>
In the latter case we are talking about 50,000 users.<br>
<br>
<br>
Hans<br>
<font color="#888888"><br>
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</font></blockquote></div><br><br clear="all"><br>-- <br><div dir="ltr"><a href="http://www.tikalnetworks.com" target="_blank">www.tikalnetworks.com</a><br>Alexander Argov CEO<br>Mobile +972 (52) 3682486<br>Tel +972 (73) 2209100 <br>
Fax +972 (73) 2209001<br>POB 3409 49510 Israel<br>email: <a href="mailto:alex@tikalnetworks.com" target="_blank">alex@tikalnetworks.com</a><br><br></div><br>
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