<html><body bgcolor="#FFFFFF"><div>Hi Bruce.</div><div>I've received it.. But it was at 3.00am in Europe so I was sleeping...</div><div><br></div><div>I'll answer as soon I'll be in the office.</div><div><br></div><div>Thanks.</div><div>Marco.</div><div><br></div><div><br>Inviato da iPhone</div><div><br>Il giorno 28/set/2010, alle ore 02.58, bruce bruce <<a href="mailto:bruceb444@gmail.com">bruceb444@gmail.com</a>> ha scritto:<br><br></div><div></div><blockquote type="cite"><div>Hi Marco,<div><br></div><div>I tired sending an e-mail to you privately but your provider is rejecting as this address doesn't exist. Are you still in business with the same e-mail address?</div><div><br></div>
<div>Regards,</div><div>Bruce<br><br><div class="gmail_quote">On Sun, Sep 5, 2010 at 4:52 PM, Marco Signorini <span dir="ltr"><<a href="mailto:marcotasto@libero.it" target="_blank"><a href="mailto:marcotasto@libero.it">marcotasto@libero.it</a></a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi,<br>
I'm sorry to hear that we have a potential customer unsatisfied and I'm<br>
taking the responsibility to search your post in QM forum and to answer<br>
you personally tomorrow morning (here is now Sunday, 22:50PM).<br>
<br>
Moreover, but this is my personal idea, I wouldn't base my opinion on a<br>
particular Company support team by posting a question on a forum (even if<br>
it is the Company official one).<br>
A forum... is a publicly and free available wall board where people can<br>
share their opinions and/or problems but I do not expect to have an answer<br>
in the shortest possible time, neither to have it directly from the<br>
Company staff.<br>
I would, probably, search for a more official channel like, for example, a<br>
contact e-mail.<br>
For this reason, if you have an urgent problem, I suggest you to send an<br>
e-mail to our RT ticketing system where you can reach directly the<br>
technical and/or the sales staff and have a (free of charge) personal<br>
answer.<br>
<br>
Thank you and regards,<br>
<font color="#888888">Marco Signorini.<br>
</font><div><div></div><div><br>
<br>
<br>
<br>
> You shouldn't really take this personally.<br>
><br>
> ***More importantly, you should NEVER try to censor people on a public<br>
> forum<br>
> like this list. I am sure there are moderators for this who will act when<br>
> needed. Your attempts are really futile.<br>
><br>
> As I mentioned I really like the product but I do form an opinion if I am<br>
> going to buy it. Queuemetrics, Vicidial, or any other product is still a<br>
> product that can fall under criticism or applause. Don't take the word<br>
> "ugly" out of context and use it for your drama fantasies. My response may<br>
> have sounded biased against Vicidial however no bashing was intended as I<br>
> was referring to Vicdial's UI and not it's core functions. I find<br>
> both Queuemetrics and Vicidial as very powerful and feature-rich products<br>
> and I am not debating the core products at all. But rather, the support<br>
> which is as important as the product itself.<br>
><br>
> I stated the facts and the statistics from the QueueMetrics forums - It<br>
> was<br>
> not to dis as said before. I was wondering if their paid support is<br>
> offline<br>
> too when their forum is in sleeping state. Anyhow, now it's clear to me<br>
> that<br>
> paid support is top priority for QueueMetrics and as long as it's that<br>
> transparent I don't have any problem it's support model as I won't expect<br>
> more.<br>
><br>
> Finally, I only value the part of your post which assures that paid<br>
> support<br>
> has great support. The rest of your post was blah blah blah.....<br>
><br>
> Thanks<br>
><br>
><br>
> On Sun, Sep 5, 2010 at 11:50 AM, Matthew J. Roth <<a href="mailto:mroth@imminc.com" target="_blank"><a href="mailto:mroth@imminc.com">mroth@imminc.com</a></a>> wrote:<br>
><br>
>> Bruce wrote:<br>
>> ><br>
>> > However, as a service provider I will become very careful in my<br>
>> > dealings with a company which has a forum up and doesn't post a<br>
>> > single response to any of it's users in 10 Days (last post<br>
>> > responded August 27th). Who doesn't go on Holidays? But we all make<br>
>> > sure that there are arrangements in place.<br>
>> ><br>
>> > I think it's not only bad marketing on QueueMetrics part but also a<br>
>> > serious concern to anyone wondering what if this company goes belly<br>
>> > and what happens to my licenses and my clients who have this product<br>
>> > installed already and rely on.<br>
>> ><br>
>> > As much as I would like to stay away from an ugly product like<br>
>> > Vicidial, I would have tendencies to go it rather than QueueMetrics<br>
>> > if I am not assured that QueueMetrics has people who can manage<br>
>> > holidays without operation disruptions.<br>
>><br>
>><br>
>> Bruce,<br>
>><br>
>> We rely upon QueueMetrics for monitoring our call center and we'd be in<br>
>> quite a bit of trouble if they spontaneously went out of business. That<br>
>> said, I've never once had that worry. I deal directly with the head<br>
>> developer on a regular basis and I can tell you from personal experience<br>
>> that he and his entire team are extremely professional, reliable, and<br>
>> responsive. We also work closely with the head developer of VICIdial<br>
>> and he<br>
>> is top notch, as well.<br>
>><br>
>> QueueMetrics and VICIdial are two very different products and I wouldn't<br>
>> consider one as a drop-in replacement for the other. VICIdial is a call<br>
>> center suite and can be used as a predictive dialer and/or as an ACD<br>
>> with<br>
>> its own queuing system. QueueMetrics is a call center monitor that is<br>
>> driven directly off of Asterisk's queue_log. You'll be best off if you<br>
>> ignore your phantom concerns and pick the one that suits your needs.<br>
>><br>
>> Finally, I don't think you're in a position to publicly criticize two<br>
>> established products as you did. You call yourself a service provider,<br>
>> yet<br>
>> you clearly rely heavily upon the knowledge of others (you ask a lot of<br>
>> questions on the Asterisk lists, but have you ever answered one?) and<br>
>> you<br>
>> post anonymously from a free webmail account to gather that knowledge<br>
>> (are<br>
>> you afraid that it would be "bad marketing" if your customers saw<br>
>> this?).<br>
>> You should consider establishing your product and posting about it<br>
>> publicly<br>
>> before calling other products unreliable or ugly.<br>
>><br>
>> Regards,<br>
>><br>
>> Matthew Roth<br>
>> InterMedia Marketing Solutions<br>
>> Software Engineer and Systems Developer<br>
>><br>
>> --<br>
>> _____________________________________________________________________<br>
>> -- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank"><a href="http://www.api-digital.com">http://www.api-digital.com</a></a> --<br>
>><br>
>> asterisk-biz mailing list<br>
>> To UNSUBSCRIBE or update options visit:<br>
>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" target="_blank"><a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a></a><br>
>><br>
> --<br>
> _____________________________________________________________________<br>
> -- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank"><a href="http://www.api-digital.com">http://www.api-digital.com</a></a> --<br>
><br>
> asterisk-biz mailing list<br>
> To UNSUBSCRIBE or update options visit:<br>
> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" target="_blank"><a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a></a><br>
<br>
<br>
<br>
</div></div>--<br>
<div><div></div><div>_____________________________________________________________________<br>
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank"><a href="http://www.api-digital.com">http://www.api-digital.com</a></a> --<br>
<br>
asterisk-biz mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" target="_blank"><a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a></a><br>
</div></div></blockquote></div><br></div>
</div></blockquote><blockquote type="cite"><div><span>-- </span><br><span>_____________________________________________________________________</span><br><span>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com">http://www.api-digital.com</a> --</span><br><span></span><br><span>asterisk-biz mailing list</span><br><span>To UNSUBSCRIBE or update options visit:</span><br><span> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz"><a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</a></a></span></div></blockquote></body></html>