<div>The truth is that companies pay for having support on "rainy days", more than for whan everything is working fine :)<br></div><div>l.</div><div></div><br><div class="gmail_quote">2009/9/2 Zoaaaaa <span dir="ltr"><<a href="mailto:zoachien@securax.org">zoachien@securax.org</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">I know that some of the companies that use asterisk at the core of their<br>
callcenter software (although they dont advertise it) charge 50 euro per<br>
month per agent.<br>
The core software is not significantly improved, its mainly a couple of<br>
extra external applications for call routing (They can't without paying<br>
license fee's to Digium as its under GPL). Documentation and marketing<br>
materials seem to make up most of the cost. Clients seem more than happy<br>
to pay for the solution.<br>
<br>
Zoa<br>
<div class="im"><br>
<br>
Lenz Emilitri wrote:<br>
> A number of contracts I'm seeing are a flat rate per seat, usually<br>
> sold in bundles of tens.<br>
> l.<br>
><br>
</div>> 2009/8/31 Wes Reece <<a href="mailto:wreece79@gmail.com">wreece79@gmail.com</a> <mailto:<a href="mailto:wreece79@gmail.com">wreece79@gmail.com</a>>><br>
<div class="im">><br>
> Just trying to get a general consensus here. I am bidding on a<br>
> contract for a 100 seat call center located in the US. The<br>
> contract is only for PBX service, inbound and outbound. Aside from<br>
> the per minute charges, what do you suggest would be a good MRC<br>
> for the pbx features and maintenance? How are others charging?<br>
> Flat rate? Monthly fee per extension? Your insight would be of<br>
> great help.<br>
><br>
> --<br>
> Thank you,<br>
><br>
> -Wes-<br>
><br>
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><br>
><br>
><br>
> --<br>
> Loway - home of QueueMetrics - <a href="http://queuemetrics.com" target="_blank">http://queuemetrics.com</a><br>
><br>
</div>> ------------------------------------------------------------------------<br>
<div><div class="h5">><br>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br><br>