Auto search db for client details for all incoming calls. Screen pop<br>
windows with relevant details and deep link into intranet application.<br><br><br>For this look into VICIdial. But that would be very messy to integrate with freepbx.<br><br><div class="gmail_quote">On Fri, Aug 7, 2009 at 8:12 PM, Gavin Henry <span dir="ltr"><<a href="mailto:gavin.henry@gmail.com">gavin.henry@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br>
<br>
I'm pretty sure FreePBX does most apart from the group logins, comment<br>
tags and queue stats.<br>
<br>
Can I have some quotes offlist for below specs please?<br>
<br>
Thanks.<br>
<br>
Phone system Requirements:<br>
<br>
* Multiple groups with different alert types and to be able to log in<br>
and out of groups. Eg User Sam - member of reservations-X,<br>
reservations-Y and reservations-Z. He can log into any or all of the<br>
groups. The manager can view if he's logged in or not and log him back<br>
in if logged out for too long.<br>
* Auto search db for client details for all incoming calls. Screen pop<br>
windows with relevant details and deep link into intranet application.<br>
* Comment / tag calls and link to call recording.<br>
* Conference bridge applications: EG the consultant can conference in<br>
an IVR script to a call, inviting the user to key in Credit Card data<br>
using their phone - data stored into DB.<br>
* Monitor, intrude and whisper on calls.<br>
* Real time Queue status and call stats.<br>
* Multiple hold music dependent on queue.<br>
* Time profiles<br>
* Voicemail<br>
* Remote voicemail<br>
* Busy wrap up<br>
* DND<br>
* DND - exceptions<br>
* Wallboards – Collating both online and phone stats<br>
* Conference calls.<br>
<br>
Thanks!<br>
<br>
--<br>
<a href="http://www.suretectelecom.com" target="_blank">http://www.suretectelecom.com</a><br>
<br>
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</blockquote></div><br>