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<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">Hi All</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">Tikal Networks is proud to announces that a new Crystal Call Center Ver 4.3.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">To</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> find more about the Crystal Call Center and demo experience</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma">please visit</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"><A HREF="http://www.tikalnetworks.com/voip/index.php?cid=49">http://www.tikalnetworks.com/voip/index.php?cid=49</A></FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> * It is so simple that any one can use it.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> * It has all the most used features that a call center need:</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Incoming & Outgoing calls.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o ACD, Agent can Logon to multiple queues.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o VIP callers can bypass the queue</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Upload and set, Music on hold or Commercial messages.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Build in call recording system - consecutive recording or by demand.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Retrieve your recording by: date; hour; agent ID; Caller ID.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Real time display of queues and active agents.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Full details reports - queues and agents activity; daily, weekly, monthly.</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma"> </FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma">Reports can by export to Excel or CSV format.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Full call record - Date and time queue name, Call source, Call termination</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma"> </FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma">status, Hold time until answered, Call duration</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> </FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma">o</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> C</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">all recording</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> is part o</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">f</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> the</FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma">CDR</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Find out your agents efficiency.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Agent toolbar - enable login/logout, display the number of calls waiting in</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> </FONT></SPAN><SPAN LANG="en-us"> <FONT SIZE=4 FACE="Tahoma">queue</FONT></SPAN><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o CTI integrated in any CRM system.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Unlimited scalability</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Centralized control</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o No geographic limitations</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Chanspy</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> o Multi Language</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma"> www.tikalnetworks.com</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">Alexander Argov CEO</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">Mobile +972 (52) 3682486</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">Tel +972 (3) 9279100 </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">Fax +972 (3) 9279121</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">POB 13317 Tel Aviv 61132</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT SIZE=4 FACE="Tahoma">email: alex@tikalnetworks.com</FONT></SPAN></P>
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