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One of the things I highly encourage, as Eric suggested, is using "3D
Secure" programs ("Verified by Visa", MasterCard's "SecureCode").
Depends on the acquiring bank, many of the times you will be protected
from chargebacks when a transaction is done using 3D Secure.<br>
<br>
The problem using 3D Secure is mostly related to customer experience,
where some may find it a bit frighting. However, Skype for example is
passing the transactions with 3D Secure so..<br>
<br>
A good way to fight chargebacks is also to make sure you have a good
Terms & Conditions, which I recommend showing it to your acquiring
bank and asking for comment. The bank always consults your own Terms
& Conditions in a situation of a dispute related to e-commerce
website complain.<br>
<br>
Tomer.<br>
<br>
<br>
Eric Chamberlain wrote:
<blockquote cite="mid:a85940aba961e84cbd5f08c0e67f4521@voxilla.com"
type="cite">
<pre wrap="">To verify a transaction with MasterCard or Visa, you must contact the issuing bank (the bank that issued the card to the card holder). You can get the bank contact information from the back of the card. One of the reasons why we ask for a copy of the back of the card, instead of having the customer potentially send us bogus issuing bank contact information.
--
Eric Chamberlain, CISSP
Chief Technical Officer
Voxilla - <a class="moz-txt-link-freetext" href="http://voxilla.com/">http://voxilla.com/</a>
</pre>
<blockquote type="cite">
<pre wrap="">-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:asterisk-biz-bounces@lists.digium.com">asterisk-biz-bounces@lists.digium.com</a> [<a class="moz-txt-link-freetext" href="mailto:asterisk-biz">mailto:asterisk-biz</a>-
<a class="moz-txt-link-abbreviated" href="mailto:bounces@lists.digium.com">bounces@lists.digium.com</a>] On Behalf Of Sergey
Sent: Friday, November 09, 2007 12:09 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Preventing Fraud in VoIP Transactions
Eric Chamberlain wrote:
</pre>
<blockquote type="cite">
<pre wrap="">In other cases, we ask the customer to sign a receipt and fax or e-mail
</pre>
</blockquote>
<pre wrap="">a front and back copy of the credit card, and a copy of a government
issued photo id and we verify the credit card information with the issuing
bank.
</pre>
<pre wrap="">Can you describe this procedure in details? do you have any special
agreements with bank(s)? how often they they refuse to verify credit
card info?
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</blockquote>
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