John,<br>I was required to deposit $25, the majority of which remains unused, and un-refunded, despite statements from Jed that he would refund my remaining balance.<br><br>After trying to blame paypal for delaying my payment (twice) and then promising to send a check directly to my home I still have nothing.
<br><br>I complained to the Washington State Attorney General's Consumer Affairs Office, which Jed used as a further excuse to not refund my money. He claimed that now that I'd complained, he would have to work solely through the ATG (not true).
<br><br>I'm told their efforts at contacting Sellvoip and Jed were ignored. While they can't take action on my behalf personally, they will take action on behalf of the State of Washington if they receive a pattern of complaints that lead them to believe a business is systematically abusing consumers.
<br><br>If you feel that Sellvoip has done this, I'd encourage you to contact the ATG. This is their website. If enough people complain, the law may take notice.<br><br><a href="http://www.atg.wa.gov/FileAComplaint.aspx">
http://www.atg.wa.gov/FileAComplaint.aspx</a><br><br><br><br><div><span class="gmail_quote">On 5/8/07, <b class="gmail_sendername">John Scully</b> <<a href="mailto:jscully@isipi.com">jscully@isipi.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div style="" bgcolor="#ffffff">
<div><font face="Arial" size="2">If it does not violate any NDAs, may I ask what
services were being purchased from this vendor, and how much they required in
deposit? I have been amazed at the number of vendors requiring large
deposits, then folding and pretending to still be live. I think this is
the third similar thread over the last six months.</font></div><span class="sg">
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2">JOhn Scully</font></div>
<div><font face="Arial" size="2"></font> </div>
<div><font face="Arial" size="2"></font> </div>
</span><blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;"><span class="q">
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">----- Original Message ----- </div>
<div style="background: rgb(228, 228, 228) none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
<b>From:</b>
<a title="markh@infoarch.com" href="mailto:markh@infoarch.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Mark Holm</a>
</div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>To:</b> <a title="jeds@bluecorporate.com" href="mailto:jeds@bluecorporate.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Jed Stafford</a> ; <a title="asterisk-biz@lists.digium.com" href="mailto:asterisk-biz@lists.digium.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Commercial and Business-Oriented
Asterisk Discussion</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Cc:</b> <a title="helpdesk@infoarch.com" href="mailto:helpdesk@infoarch.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
helpdesk</a> </div></span><span class="q">
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Sent:</b> Tuesday, May 08, 2007 3:19 AM
</div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Subject:</b> RE: [asterisk-biz] Anybody know
how to get a response from SellVoIP.net?</div>
<div><br></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">Jed,</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">Glad to see you are still amongst the living. I don't
generally use the Lite Portal as there is still some functionality in the Old
one that I can't get to in the Lite one. I have been in and out of it for the
last 4 weeks though and this is the first time I have seen those names there.
That said, as stated in my original message and in the new ticket I placed
this afternoon (still no response there) I did try and convert over to using
the new names as found in the FAQ (which also match up with the portal). All 4
of those names are also timing out just like the static IPs. I'm not even
getting a response back from your systems. These are older accounts attempting
to register a TrixBox PBX, and setup using your TrixBox plug-in. They
worked up until you moved everything and now they don't. </font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">The account I am fighting first is: <font color="#333333" face="Verdana"><font color="#0000ff" face="Arial">8616010000000003 against</font>
<font color="#0000ff" face="Arial">static IP address (mine)
<a href="http://69.30.46.122" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">69.30.46.122</a>.</font></font></font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">Even a hint at the problem would be great. This whole
fiasco has completely destroyed our credibility about how good VoIP is, since
we can't even get our own office numbers worked out.</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span>
<font color="#0000ff" face="Arial" size="2">markh</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">P.S. Any chance that your own published number will start
working any time soon so I could have a direct call with
support?</font></span></div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> Jed Stafford
[mailto:<a href="mailto:jeds@bluecorporate.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">jeds@bluecorporate.com</a>] <br><b>Sent:</b> Monday, May 07, 2007 5:28
PM<br><b>To:</b> Commercial and Business-Oriented Asterisk
Discussion<br><b>Cc:</b> helpdesk<br><b>Subject:</b> Re: [asterisk-biz]
Anybody know how to get a response from SellVoIP.net?<br></font><br></div>
<div></div></span><div><span class="e" id="q_1126b86ba7d7c23a_5">The DNS entries are provided on the main page of the portal login.
<div><br></div>
<div>-Jed</div>
<div><br></div>
<div><br>
<div>
<div>On May 7, 2007, at 5:12 PM, Mark Holm wrote:</div><br>
<blockquote type="cite">
<p><font face="Arial" size="2">I have been trying to get help on this from Jed
or anybody Since April 4 when all my accounts went down. I followed all the
instructions that Jed sent out for requesting the DID move, but NEVER
received a message stating the new server names that should be used for
registering with the new servers. I just noticed this afternoon that the FAQ
section on their web site has a new list of names on it now that they say to
use to check access speed with. Are those the names we should also be
registering with? I tried plugging them into my setup, but am still not
getting registration.</font></p>
<p><font face="Arial" size="2">Mean while all of my inbound numbers continue to
give the message "You have reached a non-working number" when called. I have
tried calling them, but their original number gave the same non-working
number message also, and now it says you have to use area code 253 instead
of 206, but that number also comes back with non-working number messages as
well. How are you supposed to contact a company that is supposedly "still in
business", but who's main published line doesn't work and doesn't respond to
trouble tickets?</font></p>
<p><font face="Arial" size="2">I currently have 7 outstanding tickets in their
system, 4 marked CRITICAL that range from requests for help to please for
assistance, and have yet to receive ANY response from ANYBODY at SellVoIP. I
even went so far as to report them to the Oregon PUC, but they can't reach
them either…</font></p>
<p><font face="Arial" size="2">Jed,</font> </p>
<p><font face="Arial" size="2">If you are still lurking on this listserver, can
you PLEASE let us (me specifically) know:</font> </p>
<p><font face="Arial" size="2">1) How to contact you or your support team in a
manner that will get an answer?</font> <br><font face="Arial" size="2">2) How to
get a copy of the mystery email stating that Static IP addresses were
changing to DNS names and what they should be changed to? Better yet, what
should the correct SIP settings for a server with a static
address?</font></p>
<p><font face="Arial" size="2">3) Baring getting it working again, What is
needed to facilitate a number port from your system and get a refund of the
moneys sitting in my accounts on your system.</font></p>
<p><font face="Arial" size="2">Hopefully you can sense my frustration on this.
We've been with you for almost 2 years and were a supporter until now. Help
me be a supporter again!?!</font></p>
<p> <font face="Arial" size="2">markh</font> </p>
<p><font face="Arial" size="2">================================================</font> <br><font face="Arial" size="2">Mark A. Holm</font> <br><font face="Arial" size="2">InfoArch,
Inc.
</font><br><font face="Arial" size="2">7456 SW Baseline,
PMB#123. Office: (503)
943-3202</font> <br><font face="Arial" size="2">Hillsboro, OR
97123 </font>
<font face="Arial" size="2"> </font>
<font face="Arial" size="2">Fax: (503) 591-8584</font> <br><a href="http://www.infoarch.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)"><u><font color="#0000ff" face="Arial" size="2">http://www.infoarch.com
</font></u></a><font face="Arial" size="2"> </font> <font face="Arial" size="2"> </font> <font face="Arial" size="2"> <</font><a href="mailto:markh@infoarch.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
<u><font color="#0000ff" face="Arial" size="2">mailto:markh@infoarch.com</font></u></a><font face="Arial" size="2">></font> </p><br>
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