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<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2>Jed,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2>Glad to see you are still amongst the living. I don't
generally use the Lite Portal as there is still some functionality in the Old
one that I can't get to in the Lite one. I have been in and out of it for the
last 4 weeks though and this is the first time I have seen those names there.
That said, as stated in my original message and in the new ticket I placed this
afternoon (still no response there) I did try and convert over to using the new
names as found in the FAQ (which also match up with the portal). All 4 of those
names are also timing out just like the static IPs. I'm not even getting a
response back from your systems. These are older accounts attempting to register
a TrixBox PBX, and setup using your TrixBox plug-in. They worked up until
you moved everything and now they don't. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2>The account I am fighting first is: <FONT face=Verdana
color=#333333><FONT face=Arial color=#0000ff>8616010000000003 against</FONT>
<FONT face=Arial color=#0000ff>static IP address (mine)
69.30.46.122.</FONT></FONT></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2>Even a hint at the problem would be great. This whole
fiasco has completely destroyed our credibility about how good VoIP is, since we
can't even get our own office numbers worked out.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007> <FONT
face=Arial color=#0000ff size=2>markh</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=487500107-08052007><FONT face=Arial
color=#0000ff size=2>P.S. Any chance that your own published number will start
working any time soon so I could have a direct call with
support?</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Jed Stafford
[mailto:jeds@bluecorporate.com] <BR><B>Sent:</B> Monday, May 07, 2007 5:28
PM<BR><B>To:</B> Commercial and Business-Oriented Asterisk
Discussion<BR><B>Cc:</B> helpdesk<BR><B>Subject:</B> Re: [asterisk-biz] Anybody
know how to get a response from SellVoIP.net?<BR></FONT><BR></DIV>
<DIV></DIV>The DNS entries are provided on the main page of the portal login.
<DIV><BR class=khtml-block-placeholder></DIV>
<DIV>-Jed</DIV>
<DIV><BR class=khtml-block-placeholder></DIV>
<DIV><BR>
<DIV>
<DIV>On May 7, 2007, at 5:12 PM, Mark Holm wrote:</DIV><BR
class=Apple-interchange-newline>
<BLOCKQUOTE type="cite">
<P><FONT face=Arial size=2>I have been trying to get help on this from Jed or
anybody Since April 4 when all my accounts went down. I followed all the
instructions that Jed sent out for requesting the DID move, but NEVER received
a message stating the new server names that should be used for registering
with the new servers. I just noticed this afternoon that the FAQ section on
their web site has a new list of names on it now that they say to use to check
access speed with. Are those the names we should also be registering with? I
tried plugging them into my setup, but am still not getting
registration.</FONT></P>
<P><FONT face=Arial size=2>Mean while all of my inbound numbers continue to
give the message "You have reached a non-working number" when called. I have
tried calling them, but their original number gave the same non-working number
message also, and now it says you have to use area code 253 instead of 206,
but that number also comes back with non-working number messages as well. How
are you supposed to contact a company that is supposedly "still in business",
but who's main published line doesn't work and doesn't respond to trouble
tickets?</FONT></P>
<P><FONT face=Arial size=2>I currently have 7 outstanding tickets in their
system, 4 marked CRITICAL that range from requests for help to please for
assistance, and have yet to receive ANY response from ANYBODY at SellVoIP. I
even went so far as to report them to the Oregon PUC, but they can't reach
them either…</FONT></P>
<P><FONT face=Arial size=2>Jed,</FONT> </P>
<P><FONT face=Arial size=2>If you are still lurking on this listserver, can
you PLEASE let us (me specifically) know:</FONT> </P>
<P><FONT face=Arial size=2>1) How to contact you or your support team in a
manner that will get an answer?</FONT> <BR><FONT face=Arial size=2>2) How to
get a copy of the mystery email stating that Static IP addresses were changing
to DNS names and what they should be changed to? Better yet, what should the
correct SIP settings for a server with a static address?</FONT></P>
<P><FONT face=Arial size=2>3) Baring getting it working again, What is needed
to facilitate a number port from your system and get a refund of the moneys
sitting in my accounts on your system.</FONT></P>
<P><FONT face=Arial size=2>Hopefully you can sense my frustration on this.
We've been with you for almost 2 years and were a supporter until now. Help me
be a supporter again!?!</FONT></P>
<P> <FONT face=Arial
size=2>markh</FONT> </P>
<P><FONT face=Arial
size=2>================================================</FONT> <BR><FONT
face=Arial size=2>Mark A. Holm</FONT> <BR><FONT face=Arial size=2>InfoArch,
Inc.
</FONT><BR><FONT face=Arial size=2>7456 SW Baseline,
PMB#123. Office: (503)
943-3202</FONT> <BR><FONT face=Arial size=2>Hillsboro, OR
97123 </FONT>
<FONT face=Arial size=2> </FONT>
<FONT face=Arial size=2>Fax: (503) 591-8584</FONT> <BR><A
href="http://www.infoarch.com"><U><FONT face=Arial color=#0000ff
size=2>http://www.infoarch.com</FONT></U></A><FONT face=Arial
size=2> </FONT> <FONT face=Arial
size=2> </FONT> <FONT
face=Arial size=2> <</FONT><A href="mailto:markh@infoarch.com"><U><FONT
face=Arial color=#0000ff size=2>mailto:markh@infoarch.com</FONT></U></A><FONT
face=Arial size=2>></FONT> </P><BR>
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