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Jed,<br>
<br>
How about answering any of the other questions that have been posed
while you are at it. Also, getting any responses on private messages
would be real nice - especially the multiple tickets that some of your
clients have... Speaking of which, what is the status of your own
phones?<br>
<br>
Kris <br>
<br>
(My apologies to the rest of the list readers - Unfortunately this
seems to be the only way to hope to get a response from SellVOIP.)<br>
<br>
<br>
Jed Stafford wrote:
<blockquote
cite="mid:69E08254-C3AC-4FDD-BEB9-14085590BA1E@bluecorporate.com"
type="cite">The DNS entries are provided on the main page of the
portal login.s
<div><br class="khtml-block-placeholder">
</div>
<div>-Jed</div>
<div><br class="khtml-block-placeholder">
</div>
<div><br>
<div>
<div>On May 7, 2007, at 5:12 PM, Mark Holm wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite">
<p><font face="Arial" size="2">I have been trying to get help on
this from Jed or anybody Since April 4 when all my accounts went down.
I followed all the instructions that Jed sent out for requesting the
DID move, but NEVER received a message stating the new server names
that should be used for registering with the new servers. I just
noticed this afternoon that the FAQ section on their web site has a new
list of names on it now that they say to use to check access speed
with. Are those the names we should also be registering with? I tried
plugging them into my setup, but am still not getting registration.</font></p>
<p><font face="Arial" size="2">Mean while all of my inbound numbers
continue to give the message "You have reached a non-working number"
when called. I have tried calling them, but their original number gave
the same non-working number message also, and now it says you have to
use area code 253 instead of 206, but that number also comes back with
non-working number messages as well. How are you supposed to contact a
company that is supposedly "still in business", but who's main
published line doesn't work and doesn't respond to trouble tickets?</font></p>
<p><font face="Arial" size="2">I currently have 7 outstanding
tickets in their system, 4 marked CRITICAL that range from requests for
help to please for assistance, and have yet to receive ANY response
from ANYBODY at SellVoIP. I even went so far as to report them to the
Oregon PUC, but they can't reach them either…</font></p>
<p><font face="Arial" size="2">Jed,</font> </p>
<p><font face="Arial" size="2">If you are still lurking on this
listserver, can you PLEASE let us (me specifically) know:</font> </p>
<p><font face="Arial" size="2">1) How to contact you or your
support team in a manner that will get an answer?</font> <br>
<font face="Arial" size="2">2) How to get a copy of the mystery
email stating that Static IP addresses were changing to DNS names and
what they should be changed to? Better yet, what should the correct SIP
settings for a server with a static address?</font></p>
<p><font face="Arial" size="2">3) Baring getting it working again,
What is needed to facilitate a number port from your system and get a
refund of the moneys sitting in my accounts on your system.</font></p>
<p><font face="Arial" size="2">Hopefully you can sense my
frustration on this. We've been with you for almost 2 years and were a
supporter until now. Help me be a supporter again!?!</font></p>
<p> <font face="Arial" size="2">markh</font> </p>
<p><font face="Arial" size="2">================================================</font>
<br>
<font face="Arial" size="2">Mark A. Holm</font> <br>
<font face="Arial" size="2">InfoArch,
Inc. </font> <br>
<font face="Arial" size="2">7456 SW Baseline, PMB#123.
Office: (503) 943-3202</font> <br>
<font face="Arial" size="2">Hillsboro, OR 97123 </font>
<font face="Arial" size="2"> </font> <font face="Arial"
size="2">Fax: (503) 591-8584</font> <br>
<a moz-do-not-send="true" href="http://www.infoarch.com"><u><font
color="#0000ff" face="Arial" size="2">http://www.infoarch.com</font></u></a><font
face="Arial" size="2"> </font> <font face="Arial" size="2"> </font> <font
face="Arial" size="2"> <</font><a moz-do-not-send="true"
href="mailto:markh@infoarch.com"><u><font color="#0000ff" face="Arial"
size="2">mailto:markh@infoarch.com</font></u></a><font face="Arial"
size="2">></font> </p>
<br>
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<br>
<pre class="moz-signature" cols="72">--
Kris Stark - IT Manager, Dataflow
<a class="moz-txt-link-abbreviated" href="http://www.goDataflow.com">www.goDataflow.com</a>
Improve your workflow with ReproMAX/DFS!
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