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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have a good size project available for an Asterisk System
Integrator that can meet the following requirements;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l3 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Must have experience deploying
Asterisk ACD with remote agents.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Must have experience deploying
Asterisk power/predictive outbound dialing capability (preferable
experience in delivering these calls with remote agents though not
essential).<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Must have experience
integrating reporting into existing management and crm platforms<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>The client is looking for a
hosted solution so access to USA ITSP to handle termination of inbound 800
traffic and outbound sales calls required.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l3 level1 lfo1'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Previous experience with Mexuar
Corraleta (<a href="http://www.mexuar.com/">www.Mexuar.com</a>) not
required but will be part of this project so go read up at <a
href="http://www.voip-info.org/wiki/view/Mexuar">http://www.voip-info.org/wiki/view/Mexuar</a>
<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Not required but will be taken into consideration is local
presence in Missouri as this is where the clients head office is located but
more weighting will be given to experience and price than locality.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The background of the project is this;<o:p></o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l4 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>A large <st1:country-region
w:st="on"><st1:place w:st="on">USA</st1:place></st1:country-region> based
financial services company is looking to deploy Asterisk to supplement
their existing Lucent and Nortel call centers.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Currently their agents are
located within HQ offices and they are looking to move to a more remote
agent configuration (eg subcontractors working from branch office or home
office).<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l4 level1 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>They have existing telephony
and management platforms that must be integrated into this solution but
the strategy is to move to a more efficient solution using Asterisk over
time.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Inbound Call Configuration;<o:p></o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Calls will be made via 1800
numbers countrywide initiated by various forms of advertising.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Calls will be routed to hosted
Asterisk servers you are required to install and host.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>CLI is to be captured (or if
not captured sub-routine of IVR asking for zip code)<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>CLI (or zip code) is to be
compared against a list of agents logged into the platform and available
for calls.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Call delivered to agent and
call information integrated into agents crm platform for later reporting.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Agent login and availability;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Agents will be logging in from branch office or home and using
the Mexuar Corraleta java soft phone to receive calls. So you’ll be
required to provide the following solution.<o:p></o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l5 level1 lfo4'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Provide a hosted website
solution that provides a front end login page for agents to register they
are available for calls.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo4'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Integration into existing agent
password/username database. (will required access to physical address information
as per below)<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo4'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Agent portal may also have some
type of message or information requirement eg. area sales manager passing
along information about new terms etc TBD<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo4'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Corraleta will log into ACD and
register agents available for calls (will probably need to provide some
form of management reporting such as number of hours spent logged in<st1:PersonName
w:st="on">/a</st1:PersonName>ny missed calls etc).<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo4'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Corraleta is a html based java
softphone with full ‘look and feel’ api configuration –
so some type of branding will definitely be required but may also require
some type of same page existing crm integration<br>
eg. the softphone display may be on the left hand side of the screen but
data entry on the right side etc.<br>
The delivery of calls and capture of information on this web page is a
large portion of the project so experience in this space will be required.
Innovative solutions using for presentation of information from existing
sources into this ‘web portal’ is of high importance as this
is seen as a portal to move the client forward into a competitive position
in the finance industry. eg <st1:City w:st="on"><st1:place w:st="on">ajax</st1:place></st1:City>
and adhearsion experience here to present different source information
valued.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>ACD Call delivery selection;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The client wants to deliver calls on a geographical basis to
the nearest available agent who is logged in and available for calls. This is
seen as a motivating factor in agents being available for longer (any calls
delivered but not answered is important to report against).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So if I’m logged on to receive calls here in <st1:City
w:st="on">Manhattan</st1:City> and a CLI is presented in the 212 area code I
would receive the calls instead of an agent located in <st1:State w:st="on"><st1:place
w:st="on">New Jersey</st1:place></st1:State>.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l2 level1 lfo5'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Call delivery will need to take
CLI (or ZIP code) information of the prospect and compare this against the
database of available agents.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo5'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Nearest available agent will be
calculated and call delivered to their Corraleta softphone<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo5'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Non answered calls need to be
monitored and actioned against (reports to manager and dropping agent out
of acd for future calls etc)<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo5'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Delivery to next available
agent etc if failover etc.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l2 level1 lfo5'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Real time monitoring presented
to Area supervisor eg web display showing agents in their area logged
on/currently engaged in calls (maybe even mapped display of agents not
logged in but last known address etc).<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This project will most likely be delivered in various stages
so experience in implementing staged functionality and well documented
solutions MUST be provided for handover to in house techs. Ongoing development
and support will be expected as part of your proposal.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>There is already a Stage 2 requirement for outbound calls in
the works;<o:p></o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo6'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Area supervisor loads a list of
potential prospects into an outbound call management platform.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo6'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Nearest available agent is
allocated call.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo6'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Call placed to prospect.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo6'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Appropriate CRM information
provided to agent<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo6'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Reporting on outcomes and
interface for agent to report on not available<st1:PersonName w:st="on">/a</st1:PersonName>nswering
machine/suggested time for followup etc<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l1 level1 lfo6'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Outbound call re-allocated to
list for future selection.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If you feel you have the experience to implement this
solution please get in touch with me in via email with particulars.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please understand apart from being a vendor of the Mexuar
Corraleta SDK we wont be involved in this project. You will be the lead
contractor and dealing directly with the customer, we are just acting as an
advisor and vendor in the initial stages.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Also for this project we are going to make available 30 day
trial licenses of the Mexuar Corraleta SDK, so if you are interested in this
project email me with your company name, address, phone number and the IP
address of your test asterisk server so I can cut you a test version of the SDK
license so you can build proof of concepts for presentation to the client to
demonstrate your capabilities when tendering your solution.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If you feel I haven’t covered something and have a
question email me or call me here in <st1:State w:st="on"><st1:place w:st="on">New
York</st1:place></st1:State> 8am-8pm est on +1-212-203-4357 (or even better
try out Corraleta by clicking the ‘call us’ button below).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=black face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:black'>Regards,</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
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