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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Derrick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’m just wondering whether the
Fonality owned products have many unique features not available in a normal FreePBX
/ AsteriskNOW / Asterisk build.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For example does “your”
Asterisk version have a true ACD for call centre (i.e. it will distribute calls
to agents based on several selectable criteria such as “most idle”
times [“most idle” reset when a call is answered, not reset once
the agents completes the call])?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>WhWh is the maximum feasible number of
monitored extensions for the operator panel (we have a customer looking at an
install with 500 extensions who needs a large scale multi-receptionist operator
panel)?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div>
<p style='margin:0cm;margin-bottom:.0001pt'><strong><b><font size=2
color="#333333" face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:#333333'>Craig Lawrence</u1:address></u1:Street></span></font></b></strong><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><strong><b><font size=3
color="#333333" face=Tahoma><span style='font-size:12.0pt;font-family:Tahoma;
color:#333333'><u1:Street u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:address u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z">Mytel</span></font></b></strong><strong><b><font
color="#464646" face=Tahoma><span style='font-family:Tahoma;color:#464646'> </span></font></b></strong><strong><b><font
color="#e7961e" face=Tahoma><span style='font-family:Tahoma;color:#E7961E'>Voice
& Data Pty Ltd</u1:address></u1:Street></span></font></b></strong><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><em><i><font size=2 color="#333333"
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:#333333'><u1:Street u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:address u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z">Communicate
the <u3:Street u2:st="on"><u3:address u2:st="on"><st1:Street w:st="on"><st1:address
w:st="on">Smart Way</u3:address></u3:Street></st1:address></u1:address></u1:Street></st1:Street></span></font></i></em><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy'><u1:Street u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:address u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"></u1:address></u1:Street> <o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:#464646'><u1:Street u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:address u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z">218
/ <st1:Street u2:st="on"><st1:address u2:st="on"><st1:Street w:st="on"><st1:address
w:st="on">55 Flemington Road</st1:address></st1:Street></st1:address></u1:address></u1:Street></st1:Street></span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><u1:City u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:place u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z" ns1:style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"><st1:place u2:st="on"><st1:City u2:st="on"><st1:place
w:st="on"><st1:City w:st="on"><font size=2 color="#464646" face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:#464646'>North Melbourne</st1:City></span></font></st1:City><font
size=2 color="#464646" face=Tahoma><span style='font-size:10.0pt;font-family:
Tahoma;color:#464646'> </u1:place></st1:place></u1:City><u1:State u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:place u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:State u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><u1:place u2:insAuthor="Work" u2:insDate="2007-02-05T10:49:00Z" u2:endInsAuthor="Work" u2:endInsDate="2007-02-05T10:49:00Z"><st1:State u2:st="on"><st1:State
w:st="on">Victoria</st1:State></u1:place></u1:State></u1:place></u1:State></st1:State></span></font></st1:place><font
size=2 color="#464646" face=Tahoma><span style='font-size:10.0pt;font-family:
Tahoma;color:#464646'> 3051</span></font><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:#464646'>Mytel
VOIP Ext phone: 990451</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span lang=FR style='font-size:10.0pt;font-family:Tahoma;
color:#464646'>Traditional Phone. +61 3 9013 1700</span></font><font
size=2 color=navy face=Arial><span lang=FR style='font-size:10.0pt;font-family:
Arial;color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span lang=FR style='font-size:10.0pt;font-family:Tahoma;
color:#464646'>Traditional Fax. +61 3 9011 9618</span></font><font
size=2 color=navy face=Arial><span lang=FR style='font-size:10.0pt;font-family:
Arial;color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span lang=FR style='font-size:10.0pt;font-family:Tahoma;
color:#464646'>e. </span></font><font size=2 color="#464646" face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:#464646'><a
href="blocked::mailto:craig@mytel.net.au"
title="blocked::mailto:craig@mytel.net.au">craig@mytel.net.au</a></span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:#464646'>m. 0413 881616</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p style='margin:0cm;margin-bottom:.0001pt'><font size=2 color="#464646"
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:#464646'><a
href="blocked::http://www.mytel.net.au/"
title="blocked::http://www.mytel.net.au/">www.mytel.net.au</a></span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Derrick Moennick<br>
<b><span style='font-weight:bold'>Sent:</span></b> Sunday, 18 February 2007
10:45 AM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Commercial and
Business-Oriented Asterisk Discussion'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [asterisk-biz] View
from a side competitor</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Kim,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What part of Fonality’s reseller
agreement does not correspond with your five thoughts? Other than the client
paying support to both the consultant and Fonality for both initial and add-on
orders the policies are as your top 4 statements suggest.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The consultant/Reseller/Partner should
ALWAYS be the main point of contact to the client. The phone system is only a
small part of the network integration work provided by the consultant. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>There are other benefits like shared
residual income from not only the add-on sale of hardware but residual income
from provisioning costs and support.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Derrick Moennick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Fonality - Channel Manager<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>1-8677-366-2548, ext 7068<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
asterisk-biz-bounces@lists.digium.com [mailto:asterisk-biz-bounces@lists.digium.com]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Kim C. Callis<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, February 17, 2007
3:32 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Commercial and
Business-Oriented Asterisk Discussion<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-biz] View
from a side competitor</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:
12.0pt;margin-left:36.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>In thinking about the consultant/manufacturer
relationship, I could see a better win/win program that would be beneficial to
all. <br>
<br>
1.) Consultant create relationship with client and sells the client on using
Fonality (as an example) for equipment <br>
2.) Fonality provides a discounted price for the equipment to the
consultant/reseller<br>
3.) Consultant/reseller pays support fee to Fonality to provide Tier 2 support
(and at some point either pay for more support or pay per incident fee) <br>
4.) Consultant provides Tier 1 support to client and continues to foster and
maintain relationship with client.<br>
5.) Any future equipment is purchased though Fonality and the profile is
updated with the additional equipment and the client with pay for support of
the new equipment. <br>
<br>
Across the board everyone benefits... I think that most consultants provide
other services beyond telephony systems, and it is important to not lose the
relationship built, bt instead be able to provide all needed services and allow
the consultant to remain the single point of contact. <br>
<br>
Just passing thoughts!<br>
<br>
<br>
<br>
<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:36.0pt'><span class=gmailquote><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>On 2/17/07, <b><span
style='font-weight:bold'>Kim C. Callis</span></b> <<a
href="mailto:kim.callis@gmail.com">kim.callis@gmail.com</a>> wrote:</span></font></span>
<o:p></o:p></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Dean,<br>
<br>
I agree whole heartedly about the short sightedness of Fonality. There is
something wrong with the equation when there is no longevity for the consultant
to bring clients into the Fonality (and as I look at over companies, the same
hold true) fold. I think that the only way to be successful is the form some
partnership with one of the of the plethora of PC stores in the area, and a
relationship ship with a VOIP equipment provider, and go forward from there. <o:p></o:p></span></font></p>
<div><span id="q_110d1c40dfc56c28_1">
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'></span><br clear=all>
<br>
-- <br>
Kim C. Callis<br>
<a href="mailto:kim.callis@gmail.com">kim.callis@gmail.com</a><br>
_____________________________________ <br>
"A human being should be able to change a diaper, plan an invasion,
butcher a hog, conn a ship, design a building, write a sonnet, balance
accounts, build a wall, set a bone, comfort the dying, take orders, give
orders, cooperate, act alone, solve equations, analyze a new problem, pitch
manure, program a computer, cook a tasty meal, fight efficiently and die
gallantly. <br>
Specialization is for insects!"<br>
-- Robert A. Heinlein <o:p></o:p></span></font></p>
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