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<DIV dir=ltr align=left><SPAN class=287305216-09012007><FONT face=Arial
color=#0000ff size=2>There are a number of open source ticketing systems, such
as <A href="http://otrs.org/">http://otrs.org/</A></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=287305216-09012007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=287305216-09012007><FONT face=Arial
color=#0000ff size=2>Google "open source ticketing" for others. Not sure
of the CRM features on these, but you could probably marry it up with something
like SugarCRM.</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>Cory Andrews</FONT></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com] <B>On Behalf Of </B>Dovid
Bender<BR><B>Sent:</B> Tuesday, January 09, 2007 11:44 AM<BR><B>To:</B>
asterisk-biz@lists.digium.com<BR><B>Subject:</B> [asterisk-biz] OT: Client
Management<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2>Hello List,</FONT></DIV>
<DIV><FONT face=Arial size=2>Does anyone know of a web based software that I can
keep track of work done for clients (where I can add notes etc). I need
something for several techs to be able to log in see work being done for
clients, any problems etc. (i.e. If there is a team working on a clients phone
system - I can start the work, put in notes on what I did and the night tech can
log in and look at the ticket, see what I did and go on). I dont mind a
paid solution.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Dovid</FONT></DIV></BODY></HTML>