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<DIV><FONT face=Arial size=2><A
href="http://87.238.74.83/admin/">http://87.238.74.83/admin/</A><BR><A
href="mailto:pbxware@bicomsystems.com">pbxware@bicomsystems.com</A><BR>pbxware</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Farzal,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>The monies you mention are realistic.</FONT></DIV>
<DIV><FONT face=Arial size=2>You had not mentioned redundancy and failover but
this could be included within such a framework. Would also be interested to know
which handsets you had been looking at. </FONT><FONT face=Arial size=2>More info
will be needed such as the number of users.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We would be most interested in providing the
pre-sales support to win such a bid and to start to deliver solutions to the
region. References can be provided.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>You may order an evaluation online in addtion to
the online demo above.<BR>Please do not hesitate to reply direct : steve 'at'
bicomsystems . c*m</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanking you,<BR>Steve</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=farzal@ubm.com.pk href="mailto:farzal@ubm.com.pk">Farzal Dojki</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">'Commercial and Business-Oriented
Asterisk Discussion'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, November 06, 2006 11:27
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [asterisk-biz] call centre
software on asterisk</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'">Hi,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'">One of our
clients is looking for call centre software, and we can pay up to $200 - $300
per agent license depending on feature set and support terms. We do not have
‘much’ expertise in this area – what we do have is basic experience in
installation and configuration of core asterisk and freepbx on
FC4/FC5.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'">We
ourselves are telecom product reseller in <st1:country-region
w:st="on"><st1:place w:st="on">Pakistan</st1:place></st1:country-region> (See
<A href="http://www.ubm.com.pk/">www.ubm.com.pk</A>), so there is a
possibility of future deals. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'">The
product will be mostly used for customer service – such as insurance
companies, security companies, banks, etc. So a very good inbound/outbound
call management (MINUS the predictive dialer), basic CRM, medium level
reporting, very good ACD, medium level IVR are some of the things that you
should be able to configure. IVR and CRM ‘design’ can be charged on a per hour
basis. Mostly analog lines will be terminating on channel side, and
analog/voip will be used on agent side.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Century Gothic" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Century Gothic'">Thanks,<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><STRONG><B><FONT
face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">----------------------------------------------------------</SPAN></FONT></B></STRONG><B><FONT
face=Arial color=black size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><BR></SPAN></FONT></B><STRONG><B><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Arial">Farzal Ali
Dojki</SPAN></FONT></B></STRONG><B><FONT face=Arial color=gray size=1><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Arial"><BR><STRONG><B><FONT
face=Arial><SPAN style="FONT-FAMILY: Arial">PK: 92-21-2635021-24 | US:
1-512-STAY-UBM</SPAN></FONT></B></STRONG><BR><STRONG><B><FONT face=Arial><SPAN
style="FONT-FAMILY: Arial">Telecom :: Call Centre
:: Security ::
Computing</SPAN></FONT></B></STRONG><BR></SPAN></FONT></B><A
href="http://www.ubm.com.pk"><B><FONT face=Arial size=1><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">http://www.ubm.com.pk</SPAN></FONT></B></A><STRONG><B><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Arial">
</SPAN></FONT></B></STRONG><A href="mailto:farzal@ubm.com.pk"><B><FONT
face=Arial size=1><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">farzal@ubm.com.pk</SPAN></FONT></B></A><STRONG><B><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Arial">
</SPAN></FONT></B></STRONG><FONT title=http://www.360training.com/ face=Arial
color=navy size=1><SPAN title=http://www.360training.com/><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></SPAN></DIV>
<P>
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