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A vendor does not have a right to charge any customer's credit card
unless explicitly authorized to charge that particular card for that
particular purpose by the cardholder. The question of whether the
money was owed is separate.<br>
<br>
Ron Arts wrote:
<blockquote cite="mid447E03FE.4040004@neonova.nl" type="cite">Well,
<br>
<br>
I am not a VOIP provider, but I still cannot see why VoicePulse was
being unreasonable.
<br>
In my view if you don't read the newspaper you still have to pay for
the subscription
<br>
so the argument that you didn't actually use your DID for 6 months does
not hold any ground.
<br>
<br>
And that they charged one of your other cards seems logical to me. It
is *you*
<br>
who owe them the money, not that old credit card. They are certainly
entitled to
<br>
use one of your other cards you gave them.
<br>
<br>
I'm not sure about the auto-renew though, but I wouldn't risk anything
and send
<br>
a written confirmation of the cancellation in any case.
<br>
<br>
Ron
<br>
<br>
David Pollak schreef:
<br>
<blockquote type="cite">Folks,
<br>
<br>
I've been using various VoIP services for over 2 years. I've used just
about every one.
<br>
<br>
I had been using VoicePulse Connect which worked fine with IAX. I
switched over to using SIP for various reasons. VoicePulse's support
for SIP was very, very weak. On a daily basis, I had to call
VoicePulse's technical support to get them to reboot the SIP server so
that my Asterisk instance would stay registered with VP's servers.
<br>
<br>
Ultimately, I gave up on using VoicePulse. I turned off auto-renew. I
deleted all the DIDs (or so I thought) that I had with VoicePulse.
<br>
<br>
Yesterday, I got my credit card statement and VoicePulse charged me
$41.03. I called and asked why they charged me. "Your account dropped
below the minimum amount, so we charged your card." "But I disabled
auto-renew." "It doesn't matter, our terms of service allow us to
charge your card." (this is a new feature of the new terms of service
and not the terms of service that I agreed to when I originally signed
up with VoicePulse.) This went on for about 30 minutes. At a certain
point, I started asking for a supervisor. After spending (I kid you
not) 5 minutes screaming "Are you f**king deaf, connect me with your
supervisor," the rep finally connected me with a supervisor.
<br>
<br>
Turns out that I hadn't canceled one of the DIDs on one of my
VoicePulse accounts. Even though I hadn't accessed VoicePulse in more
than 6 months (for termination or origination) and despite that I had
turned off auto-renew, VoicePulse charged my account. Here's the rub.
The credit card associated with the account that had the DID is an old
card and the number is no longer valid, so VoicePulse looked at my
other accounts until they found a card that was valid and charged that
card.
<br>
<br>
After a 15 minute discussion with the supervisor, I made the point
clear that either VoicePulse could refund my money or I'd dispute the
charge (disputes cost merchants a lot of money.) Finally, the
supervisor refunded $41.
<br>
<br>
I would strongly recommend against giving VoicePulse your credit card
number. They charge credit cards without authorization.
<br>
<br>
Thanks,
<br>
<br>
David
<br>
<br>
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<br>
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