<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META http-equiv=Content-Type content=text/html;charset=ISO-8859-1>
<META content="MSHTML 6.00.2900.2769" name=GENERATOR></HEAD>
<BODY text=#000000 bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Thanks Angus: </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Yes, John Riordan founded Interport and built that
network. He is doing the same for Junction Networks. Mike Oeth, ran sales
and support for Interport and is doing the same here. Both went on to
leadership positions at RCN when Interport was sold to RCN. Thankfully,
they are both here at Junction Networks!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I was not at Interport, I was busy at
IBM.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>You can expect the same level of professionalism
here as you got at Interport!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=acampbell@aegismanagement.net
href="mailto:acampbell@aegismanagement.net">Angus Campbell</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">Commercial and Business-Oriented
Asterisk Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, November 07, 2005 1:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Asterisk-biz] RFQ: USA IAX
Services, focused on support</DIV>
<DIV><FONT face=Arial size=2></FONT><BR></DIV><FONT size=-1><FONT
face=Arial>If these guys were the founders of Interport as mentioned below,
then I can vouch for their history of professionalism. Interport was a
wonderful ISP with great customer service.<BR><BR></FONT></FONT>
<DIV class=moz-signature><FONT face="arial, helvetica"><FONT size=-1>Angus
Campbell<BR><FONT color=#990099><B>Aegis Reporting<BR></B></FONT>Aegis
Management Associates, Inc.<BR>New York, NY<BR>212-517-1100
</FONT></FONT></DIV><BR><BR>Robert Wolpov wrote:
<BLOCKQUOTE cite=mid106901c5e3c6$3cd61520$6401a8c0@Desktop type="cite">
<META content="MSHTML 6.00.2900.2769" name=GENERATOR>
<STYLE></STYLE>
<DIV><FONT face=Arial size=2>Please consider Junction Networks. We
focus on service. We answer the phone between 9-6 +. The "+" is
because if we can answer the phone after hours, we will answer the
phone at any time. If we miss your call, as you SHOULD expect, we call
you back asap, regardless of your issue. We have a case ticketing
system that we use internally to track and inform our customers with.
It will also be available to existing customers shortly through our user
portal.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>We have no monthly commitments or channel
charges. We do have a small monthly DID charge
of $2.00. We can port your numbers to us.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>We have an extremely reliable network.
Our infrastructure is located at 60 Hudson Street, NYC,
the number one telco hotel in the country. </FONT> </DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Junction Networks was founded and is run by
industry veterans from IBM, MFN, RCN, etc. The founders previously
launched the largest ISP in NYC in mid-90's, Interport. The company
was purchased by RCN. </FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>We know what business customers need:
reliability, service and professionalism. We deliver it.
</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>We are not the cheapest but as many of you
probably know, you get what you pay for. </FONT></DIV>
<DIV> </DIV>
<DIV>I invite Junction Networks customers reading this to offer their
experience with other readers. </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Sincerely,</DIV>
<DIV> </DIV>
<DIV>Rob Wolpov</DIV>
<DIV><A
href="mailto:rob@junctionnetworks.com">rob@junctionnetworks.com</A></DIV>
<DIV>800-801-3381 extension 7002</DIV>
<DIV><A
href="http://www.junctionnetworks.com">www.junctionnetworks.com</A></DIV>
<DIV> </DIV></FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(0,0,0) 2px solid; MARGIN-RIGHT: 0px">
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal">-----
Original Message ----- </DIV>
<DIV
style="BACKGROUND: rgb(228,228,228) 0% 50%; FONT: 10pt arial; font-size-adjust: none; font-stretch: normal; moz-background-clip: initial; moz-background-origin: initial; moz-background-inline-policy: initial"><B>From:</B>
<A title=tmassey@obscorp.com
href="mailto:tmassey@obscorp.com">tmassey@obscorp.com</A> </DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><B>To:</B>
<A title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">Commercial and
Business-Oriented Asterisk Discussion</A> </DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><B>Sent:</B>
Monday, November 07, 2005 2:22 PM</DIV>
<DIV
style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><B>Subject:</B>
[Asterisk-biz] RFQ: USA IAX Services, focused on support</DIV>
<DIV><BR></DIV><BR><FONT face=sans-serif size=2>The recent flamewar has
spurred me to put out this RFQ. I would like to know what
alternatives exist for customers who are interested in IAX services that
are focused on support. It seems every e-mail and every website
advertising service leads with price, and service isn't even mentioned.
Well, I want it the other way.</FONT> <BR><FONT face=sans-serif
size=2><BR>So, I'm hoping that I can send out this RFQ and get some
options from companies that lead with the quality of their support, as
well as a reliable product. Here's my list of priorities. The
first two are must-have's, the rest nice-to-haves.</FONT> <BR><BR><FONT
face=sans-serif size=2>1) The ability to call a telephone number and speak
to someone with technical knowledge. It doesn't have to be the first
person I speak to. I just want to be able to speak to someone who
can get me where I need to be. 8-5 M-F is a requirement, but 24
hours (or at least weekends) would be very nice.</FONT> <BR><BR><FONT
face=sans-serif size=2>2) A highly reliable network. While I want
good service to be available, I'd rather not use it!</FONT> <BR><BR><FONT
face=sans-serif size=2>3) Some way of being able to monitor the status of
technical requests. Something that shows me when work is done,
without me having to bug people.</FONT> <BR><BR><FONT face=sans-serif
size=2>4) Toll-free DID's with the ability to transfer my current
numbers.</FONT> <BR><BR><FONT face=sans-serif size=2>5) Month-to-month
terms</FONT> <BR><BR><FONT face=sans-serif size=2>6) No monthly fees:
straight per-minute, preferably with 6/6 billing.</FONT>
<BR><BR><FONT face=sans-serif size=2>7) Price.</FONT> <BR><BR><BR><FONT
face=sans-serif size=2>You will notice that price is last. I will
pay more for a provider that can provide all of these items than one that
does not. Of course, there is a limit on price. But I'd pay a
*lot* more than $0.009 a minute for a provider that provides all six items
on that list.</FONT> <BR><BR><FONT face=sans-serif size=2>I do not think
this list is too hard. For example, I get exactly this level of
support from one of my ISP's (Speakeasy.net), whether it's with bonded
T1's or their least expensive ADSL. I can call and get a person
24x7. I can get technical support 24x7. And I even get calls
back. I've experienced it. All I want is a VoIP provider that
works the same way. They're more expensive than many providers:
While SBC might charge $25 for a low end ADSL connection, Speakeasy
might charge $70. Service does come at a price. But worth
every single penny.</FONT> <BR><BR><FONT face=sans-serif size=2>I would
love to hear from actual customers. But please don't say "Provider
X's service rocks!" if you've *never* had a major support issue. If
you plugged it in and turned it on, I would *expect* it would work.
*Anyone* can deliver great customer support when things are working!
Tell me about times when you've had problems and how customer
support handled it then. Did they answer the phone? Did they
call you back? Did they e-mail you back personally within an hour?
With a solution? Or a deadline for a soluiton? Did they
stick to it? Or didn't they?</FONT> <BR><BR><FONT face=sans-serif
size=2>Thank you all very much for your response.</FONT> <BR><BR><FONT
face=sans-serif size=2>Tim Massey</FONT> <BR>
<P></P>
<HR>
_______________________________________________<BR>Asterisk-Biz mailing
list<BR><A class=moz-txt-link-abbreviated
href="mailto:Asterisk-Biz@lists.digium.com">Asterisk-Biz@lists.digium.com</A><BR><A
class=moz-txt-link-freetext
href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</A><BR></BLOCKQUOTE><PRE wrap=""><HR width="90%" SIZE=4>
_______________________________________________
Asterisk-Biz mailing list
<A class=moz-txt-link-abbreviated href="mailto:Asterisk-Biz@lists.digium.com">Asterisk-Biz@lists.digium.com</A>
<A class=moz-txt-link-freetext href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</A>
</PRE></BLOCKQUOTE>
<P>
<HR>
<P></P>_______________________________________________<BR>Asterisk-Biz mailing
list<BR>Asterisk-Biz@lists.digium.com<BR>http://lists.digium.com/mailman/listinfo/asterisk-biz<BR></BLOCKQUOTE></BODY></HTML>