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<font size="-1"><font face="Arial">If these guys were the founders of
Interport as mentioned below, then I can vouch for their history of
professionalism. Interport was a wonderful ISP with great customer
service.<br>
<br>
</font></font>
<div class="moz-signature"><font face="arial, helvetica"><font size="-1">
Angus Campbell<br>
<font color="#990099">
<b>Aegis Reporting<br>
</b></font>
Aegis Management Associates, Inc.<br>
New York, NY<br>
212-517-1100
</font></font></div>
<br>
<br>
Robert Wolpov wrote:
<blockquote cite="mid106901c5e3c6$3cd61520$6401a8c0@Desktop" type="cite">
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<div><font face="Arial" size="2">Please consider Junction Networks.
We focus on service. We answer the phone between 9-6 +. The "+" is
because if we can answer the phone after hours, we will answer the
phone at any time. If we miss your call, as you SHOULD expect, we call
you back asap, regardless of your issue. We have a case ticketing
system that we use internally to track and inform our customers with.
It will also be available to existing customers shortly through our
user portal.</font></div>
<div> </div>
<div><font face="Arial" size="2">We have no monthly commitments or
channel charges. We do have a small monthly DID charge of $2.00. We
can port your numbers to us.</font></div>
<div> </div>
<div><font face="Arial" size="2">We have an extremely reliable
network. Our infrastructure is located at 60 Hudson Street, NYC,
the number one telco hotel in the country. </font> </div>
<div> </div>
<div><font face="Arial" size="2">Junction Networks was founded and is
run by industry veterans from IBM, MFN, RCN, etc. The founders
previously launched the largest ISP in NYC in mid-90's, Interport. The
company was purchased by RCN. </font></div>
<div> </div>
<div><font face="Arial" size="2">We know what business customers
need: reliability, service and professionalism. We deliver it. </font></div>
<div> </div>
<div><font face="Arial" size="2">
<div><font face="Arial" size="2">We are not the cheapest but as many
of you probably know, you get what you pay for. </font></div>
<div> </div>
<div>I invite Junction Networks customers reading this to offer their
experience with other readers. </div>
<div> </div>
<div> </div>
<div>Sincerely,</div>
<div> </div>
<div>Rob Wolpov</div>
<div><a href="mailto:rob@junctionnetworks.com">rob@junctionnetworks.com</a></div>
<div>800-801-3381 extension 7002</div>
<div><a href="http://www.junctionnetworks.com">www.junctionnetworks.com</a></div>
<div> </div>
</font></div>
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<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">-----
Original Message ----- </div>
<div
style="background: rgb(228, 228, 228) none repeat scroll 0%; -moz-background-clip: initial; -moz-background-origin: initial; -moz-background-inline-policy: initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>From:</b>
<a title="tmassey@obscorp.com" href="mailto:tmassey@obscorp.com">tmassey@obscorp.com</a>
</div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>To:</b>
<a title="asterisk-biz@lists.digium.com"
href="mailto:asterisk-biz@lists.digium.com">Commercial and
Business-Oriented Asterisk Discussion</a> </div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Sent:</b>
Monday, November 07, 2005 2:22 PM</div>
<div
style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;"><b>Subject:</b>
[Asterisk-biz] RFQ: USA IAX Services, focused on support</div>
<div><br>
</div>
<br>
<font face="sans-serif" size="2">The recent flamewar has spurred me
to put out this RFQ. I would like to know what alternatives exist for
customers who are interested in IAX services that are focused on
support. It seems every e-mail and every website advertising service
leads with price, and service isn't even mentioned. Well, I want it
the other way.</font> <br>
<font face="sans-serif" size="2"><br>
So, I'm hoping that I can send out this RFQ and get some options from
companies that lead with the quality of their support, as well as a
reliable product. Here's my list of priorities. The first two are
must-have's, the rest nice-to-haves.</font> <br>
<br>
<font face="sans-serif" size="2">1) The ability to call a telephone
number and speak to someone with technical knowledge. It doesn't have
to be the first person I speak to. I just want to be able to speak to
someone who can get me where I need to be. 8-5 M-F is a requirement,
but 24 hours (or at least weekends) would be very nice.</font> <br>
<br>
<font face="sans-serif" size="2">2) A highly reliable network.
While I want good service to be available, I'd rather not use it!</font>
<br>
<br>
<font face="sans-serif" size="2">3) Some way of being able to
monitor the status of technical requests. Something that shows me when
work is done, without me having to bug people.</font> <br>
<br>
<font face="sans-serif" size="2">4) Toll-free DID's with the
ability to transfer my current numbers.</font> <br>
<br>
<font face="sans-serif" size="2">5) Month-to-month terms</font> <br>
<br>
<font face="sans-serif" size="2">6) No monthly fees: straight
per-minute, preferably with 6/6 billing.</font> <br>
<br>
<font face="sans-serif" size="2">7) Price.</font> <br>
<br>
<br>
<font face="sans-serif" size="2">You will notice that price is
last. I will pay more for a provider that can provide all of these
items than one that does not. Of course, there is a limit on price.
But I'd pay a *lot* more than $0.009 a minute for a provider that
provides all six items on that list.</font> <br>
<br>
<font face="sans-serif" size="2">I do not think this list is too
hard. For example, I get exactly this level of support from one of my
ISP's (Speakeasy.net), whether it's with bonded T1's or their least
expensive ADSL. I can call and get a person 24x7. I can get technical
support 24x7. And I even get calls back. I've experienced it. All I
want is a VoIP provider that works the same way. They're more
expensive than many providers: While SBC might charge $25 for a low
end ADSL connection, Speakeasy might charge $70. Service does come at
a price. But worth every single penny.</font> <br>
<br>
<font face="sans-serif" size="2">I would love to hear from actual
customers. But please don't say "Provider X's service rocks!" if
you've *never* had a major support issue. If you plugged it in and
turned it on, I would *expect* it would work. *Anyone* can deliver
great customer support when things are working! Tell me about times
when you've had problems and how customer support handled it then. Did
they answer the phone? Did they call you back? Did they e-mail you
back personally within an hour? With a solution? Or a deadline for a
soluiton? Did they stick to it? Or didn't they?</font> <br>
<br>
<font face="sans-serif" size="2">Thank you all very much for your
response.</font> <br>
<br>
<font face="sans-serif" size="2">Tim Massey</font> <br>
<p> </p>
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