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<DIV><FONT face=Arial size=2>Please consider Junction Networks. We focus
on service. We answer the phone between 9-6 +. The "+" is because if
we can answer the phone after hours, we will answer the phone at any
time. If we miss your call, as you SHOULD expect, we call you back asap,
regardless of your issue. We have a case ticketing system that we use
internally to track and inform our customers with. It will also be
available to existing customers shortly through our user portal.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We have no monthly commitments or channel
charges. We do have a small monthly DID charge of $2.00.
We can port your numbers to us.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We have an extremely reliable network.
Our infrastructure is located at 60 Hudson Street, NYC,
the number one telco hotel in the country. </FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Junction Networks was founded and is run by
industry veterans from IBM, MFN, RCN, etc. The founders previously
launched the largest ISP in NYC in mid-90's, Interport. The company was
purchased by RCN. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We know what business customers need: reliability,
service and professionalism. We deliver it. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>We are not the cheapest but as many of you probably
know, you get what you pay for. </FONT></DIV>
<DIV> </DIV>
<DIV>I invite Junction Networks customers reading this to offer their experience
with other readers. </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Sincerely,</DIV>
<DIV> </DIV>
<DIV>Rob Wolpov</DIV>
<DIV><A
href="mailto:rob@junctionnetworks.com">rob@junctionnetworks.com</A></DIV>
<DIV>800-801-3381 extension 7002</DIV>
<DIV><A
href="http://www.junctionnetworks.com">www.junctionnetworks.com</A></DIV>
<DIV> </DIV></FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=tmassey@obscorp.com
href="mailto:tmassey@obscorp.com">tmassey@obscorp.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">Commercial and Business-Oriented
Asterisk Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, November 07, 2005 2:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Asterisk-biz] RFQ: USA IAX
Services, focused on support</DIV>
<DIV><BR></DIV><BR><FONT face=sans-serif size=2>The recent flamewar has
spurred me to put out this RFQ. I would like to know what alternatives
exist for customers who are interested in IAX services that are focused on
support. It seems every e-mail and every website advertising service
leads with price, and service isn't even mentioned. Well, I want it the
other way.</FONT> <BR><FONT face=sans-serif size=2><BR>So, I'm hoping that I
can send out this RFQ and get some options from companies that lead with the
quality of their support, as well as a reliable product. Here's my list
of priorities. The first two are must-have's, the rest
nice-to-haves.</FONT> <BR><BR><FONT face=sans-serif size=2>1) The ability to
call a telephone number and speak to someone with technical knowledge.
It doesn't have to be the first person I speak to. I just want to
be able to speak to someone who can get me where I need to be. 8-5 M-F
is a requirement, but 24 hours (or at least weekends) would be very
nice.</FONT> <BR><BR><FONT face=sans-serif size=2>2) A highly reliable
network. While I want good service to be available, I'd rather not use
it!</FONT> <BR><BR><FONT face=sans-serif size=2>3) Some way of being able to
monitor the status of technical requests. Something that shows me when
work is done, without me having to bug people.</FONT> <BR><BR><FONT
face=sans-serif size=2>4) Toll-free DID's with the ability to transfer my
current numbers.</FONT> <BR><BR><FONT face=sans-serif size=2>5) Month-to-month
terms</FONT> <BR><BR><FONT face=sans-serif size=2>6) No monthly fees:
straight per-minute, preferably with 6/6 billing.</FONT> <BR><BR><FONT
face=sans-serif size=2>7) Price.</FONT> <BR><BR><BR><FONT face=sans-serif
size=2>You will notice that price is last. I will pay more for a
provider that can provide all of these items than one that does not. Of
course, there is a limit on price. But I'd pay a *lot* more than $0.009
a minute for a provider that provides all six items on that list.</FONT>
<BR><BR><FONT face=sans-serif size=2>I do not think this list is too hard.
For example, I get exactly this level of support from one of my ISP's
(Speakeasy.net), whether it's with bonded T1's or their least expensive ADSL.
I can call and get a person 24x7. I can get technical support
24x7. And I even get calls back. I've experienced it. All I
want is a VoIP provider that works the same way. They're more expensive
than many providers: While SBC might charge $25 for a low end ADSL
connection, Speakeasy might charge $70. Service does come at a price.
But worth every single penny.</FONT> <BR><BR><FONT face=sans-serif
size=2>I would love to hear from actual customers. But please don't say
"Provider X's service rocks!" if you've *never* had a major support issue.
If you plugged it in and turned it on, I would *expect* it would work.
*Anyone* can deliver great customer support when things are working!
Tell me about times when you've had problems and how customer support
handled it then. Did they answer the phone? Did they call you
back? Did they e-mail you back personally within an hour? With a
solution? Or a deadline for a soluiton? Did they stick to it?
Or didn't they?</FONT> <BR><BR><FONT face=sans-serif size=2>Thank you
all very much for your response.</FONT> <BR><BR><FONT face=sans-serif
size=2>Tim Massey</FONT> <BR>
<P>
<HR>
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