I am trying to signup for Terra call thru their website but its not
letting me proceed with registration. I tried somany times and in final
step after selecing the package when I click submit, it came up with an
error saying that purchase should not exceed the maximum quantity or
something similar to that...Can anyone faced the same problem????<br><br><div><span class="gmail_quote">On 10/10/05, <b class="gmail_sendername">Atif Rasheed</b> <<a href="mailto:atif@iphonica.com">atif@iphonica.com</a>
> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Because its a grey route, callerid will never be passed. tryout white<br>routes in the same price
<br><br>smbPBX wrote:<br><br>> Seshu:<br>> Thanks for the info. and heads up on the CDR problem.<br>> Yes, I agree that one minute rounding could become expensive.<br>><br>> I signed and configured Asterisk and it seems to work.
<br>> I haven't yet tried the call quality to India but while making some<br>> test calls, I noticed no Caller ID was being passed.<br>><br>> What is your experience with outgoing Caller ID from Asterisk?<br>>
<br>> BTW, so far support from Adella has been very good!<br>><br>> Thanks,<br>> smbPBX<br>><br>> On 10/6/05, *Kanuri, Seshu (Company IT)*<br>> <<a href="mailto:Seshu.Kanuri@morganstanley.com">Seshu.Kanuri@morganstanley.com
</a><br>> <mailto:<a href="mailto:Seshu.Kanuri@morganstanley.com">Seshu.Kanuri@morganstanley.com</a>>> wrote:<br>><br>> I have suggested Terracall to this group a long time ago as a SIP<br>> Service for Asterisk.
<br>><br>> I have been using terracall for the past 1 year.<br>><br>> Their service is good and Adella Alamzan at <a href="mailto:adella@tech-terra.com">adella@tech-terra.com</a><br>> <mailto:
<a href="mailto:adella@tech-terra.com">adella@tech-terra.com</a>><br>> is very responsive whenever we have issues.<br>><br>> The main issue I have with their service is that several times the<br>> calls,
<br>> Appear connected forever as per the CDR. So you may get CDR Entries<br>> that shows that you have called Bombay for 120 minutes, whereas<br>> infact<br>> you have only tried to call.<br>>
<br>> This is a problem with the freaking old Quintum/Cisco gatewas out<br>> there<br>> on the Grey route termination end they are using.<br>><br>> But If you monitor such errors and inform Adella, you will get a
<br>> credit.<br>> See the example below:<br>><br>> From: Adella Almazan [mailto:<a href="mailto:adella@tech-terra.com">adella@tech-terra.com</a><br>> <mailto:<a href="mailto:adella@tech-terra.com">
adella@tech-terra.com</a>>]<br>> Sent: Saturday, August 27, 2005 5:42 PM<br>> To: Kanuri, Seshu<br>> Cc: <a href="mailto:support@tech-terra.com">support@tech-terra.com</a> <mailto:<a href="mailto:support@tech-terra.com">
support@tech-terra.com</a>><br>> Subject: RE: RE: My card syas no balance, whereas I have $45 balance<br>><br>> Seshu,<br>> After investigation, we found that that the switch went through a<br>> reset
<br>> on the day of your call in question which can at times cause a<br>> call not<br>> to hang up. I have credited your account by $13.63.<br>> However, after continued research of your 1 minute call issues, these
<br>> were callback. Which means that there are two legs of the call and<br>> since you answered the first leg of the call, you were correctly<br>> charged. Even though the second leg did not answer, that is
<br>> beyond our<br>> control. With callbacks, you are accepting both charges. Credit had<br>> been given in the past but no longer because of the reduced rates<br>> that<br>> have been offered. The 55 cents credit will be left but note that you
<br>> will no longer receive credit for these calls. We suggest if this<br>> is a<br>> common problem, that you make the destination number the FROM<br>> number so<br>> that you don't run into this issue again.
<br>> Also, you must report within 24 hours as this allows us visibility to<br>> the issue and allows us to find the problem quickly and fix. Anything<br>> reported past this time cannot be guaranteed to be refunded.
<br>> Regards,<br>><br>> --adella<br>><br>><br>> The other issue I have is that their rounding is 1 Minute.<br>> This would turn expensive, if you want to resell their services.<br>>
<br>> Seshu Kanuri<br>> --------------------------------------------------------<br>><br>> NOTICE: If received in error, please destroy and notify<br>> sender. Sender does not waive confidentiality or privilege, and
<br>> use is prohibited.<br>> _______________________________________________<br>> Asterisk-Biz mailing list<br>> <a href="mailto:Asterisk-Biz@lists.digium.com">Asterisk-Biz@lists.digium.com</a>
<mailto:<a href="mailto:Asterisk-Biz@lists.digium.com">Asterisk-Biz@lists.digium.com</a>><br>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz
</a><br>><br>><br>><br>><br>> --<br>> Regards,<br>><br>> smbPBX<br>><br>>------------------------------------------------------------------------<br>><br>>_______________________________________________
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