Hello guys,<br>
I am not a biz user but I am a end user with asterisk. I and my family
members in US make calls to indian POTS lines and wanted a cheap and
best termination. I don't have any idea about the volume and other
stuff but I can pay the money for my usage. So, far I am not that much
using VOIP because its not that cheap. I tried Broadvoice ($0.15) and
other providers but they are not cheap. So, I am now using Reliance
India Call Calling Card Postpaid account ($0.12) and its quality is so
good. I found this terracall cheaper than reliance and would like to
use. If you guys have anyother provider cheaper than this guys please
let me know. <br>
<br>
Thanks for reading,<br>
Thameem<br><br><div><span class="gmail_quote">On 10/6/05, <b class="gmail_sendername">smbPBX</b> <<a href="mailto:smbpbx@gmail.com">smbpbx@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Seshu:<br>
Thanks for the info. and heads up on the CDR problem.<br>
Yes, I agree that one minute rounding could become expensive.<br>
<br>
I signed and configured Asterisk and it seems to work.<br>
I haven't yet tried the call quality to India but while making some test calls, I noticed no Caller ID was being passed.<br>
<br>
What is your experience with outgoing Caller ID from Asterisk?<br>
<br>
BTW, so far support from Adella has been very good!<br>
<br>
Thanks,<br>
smbPBX<br><br><div><div><span class="e" id="q_106c6e4e0effe4ad_1"><span class="gmail_quote">On 10/6/05, <b class="gmail_sendername">Kanuri, Seshu (Company IT)</b> <<a href="mailto:Seshu.Kanuri@morganstanley.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Seshu.Kanuri@morganstanley.com</a>> wrote:</span>
</span></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><span class="e" id="q_106c6e4e0effe4ad_3">I have suggested Terracall to this group a long time ago as a SIP
<br>Service for Asterisk.<br>
<br>I have been using terracall for the past 1 year.<br><br>Their service is good and Adella Alamzan at <a href="mailto:adella@tech-terra.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">adella@tech-terra.com
</a><br>is very responsive whenever we have issues.<br><br>
The main issue I have with their service is that several times the<br>calls,<br>Appear connected forever as per the CDR. So you may get CDR Entries<br>that shows that you have called Bombay for 120 minutes, whereas infact
<br>you have only tried to call.<br><br>This is a problem with the freaking old Quintum/Cisco gatewas out there<br>on the Grey route termination end they are using.<br><br>But If you monitor such errors and inform Adella, you will get a credit.
<br>See the example below:<br><br>From: Adella Almazan [mailto:<a href="mailto:adella@tech-terra.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">adella@tech-terra.com</a>]<br>Sent: Saturday, August 27, 2005 5:42 PM
<br>To: Kanuri, Seshu<br>Cc: <a href="mailto:support@tech-terra.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
support@tech-terra.com</a><br>Subject: RE: RE: My card syas no balance, whereas I have $45 balance<br><br>Seshu,<br>After investigation, we found that that the switch went through a reset<br>on the day of your call in question which can at times cause a call not
<br>to hang up. I have credited your account by $13.63.<br>However, after continued research of your 1 minute call issues, these<br>were callback. Which means that there are two legs of the call and<br>since you answered the first leg of the call, you were correctly
<br>charged. Even though the second leg did not answer, that is beyond our<br>control. With callbacks, you are accepting both charges. Credit had<br>been given in the past but no longer because of the reduced rates that
<br>have been offered. The 55 cents credit will be left but note that you<br>will no longer receive credit for these calls. We suggest if this is a<br>common problem, that you make the destination number the FROM number so
<br>that you don't run into this issue again.<br>Also, you must report within 24 hours as this allows us visibility to<br>the issue and allows us to find the problem quickly and fix. Anything<br>reported past this time cannot be guaranteed to be refunded.
<br>Regards,<br><br>--adella<br><br><br>The other issue I have is that their rounding is 1 Minute.<br>This would turn expensive, if you want to resell their services.<br><br>Seshu Kanuri<br>--------------------------------------------------------
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