<br><font size=2 face="sans-serif">Agree on most of argumentations. The
reasons you mention is WHY most of the customer requiring english call
centers are going to bangladesh an similiar countries.</font>
<br>
<br><font size=2 face="sans-serif">But do not underestimate how hard will
be to find spanish speakern operators there. In addition to the problem
of the language, you will find also differences on time zones when going
to other places. We are not dealing with the same issues that we
are when talking about english call centers.</font>
<br>
<br><font size=2 face="sans-serif">Thatīs why most spanish business go
to Tunez or Rabat to create such centers. Even telefonica did it,
and reasons are, not only because salary over there is lower. While a Spanish
operator could have a salary of 15.000 euros a year, and while you can
have 2,5 to 3 persons on Argentina for the same price, on Marruecos
(Tunez) you can have 5 (althought it is also true than on Columbiar or
Peru, 7). People prefers Marruecos because a high percent of the
poblation talks both Spanish & French, and they are very close to Spain.
And also because communications of Marruecos with Spain are wonderful
(you can not say the same, for example, for Peru)</font>
<br>
<br><font size=2 face="sans-serif">I am sure that on Blangadesh there is
a similiar issue with salarys, and that there is not difficult to find
english spoken people. Situation should be very similiar, but the
market of each localization (the focus of each place) should be very different...language
is the KEY there.</font>
<br>
<br>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>Operations Jabeens <operations.jabeens@gmail.com></b>
</font>
<br><font size=1 face="sans-serif">Enviado por: asterisk-biz-bounces@lists.digium.com</font>
<p><font size=1 face="sans-serif">01/10/2005 18:49</font>
<table border>
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<div align=center><font size=1 face="sans-serif">Por favor, responda a<br>
Operations Jabeens <operations.jabeens@gmail.com>; Por favor, responda
a<br>
Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz@lists.digium.com></font></div></table>
<br>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Para</font></div>
<td><font size=1 face="sans-serif">Commercial and Business-Oriented Asterisk
Discussion <asterisk-biz@lists.digium.com></font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
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<td>
<div align=right><font size=1 face="sans-serif">Asunto</font></div>
<td><font size=1 face="sans-serif">Re: [Asterisk-biz] . call centre in
cuba</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=3>Well, my whole point was not entirely based on the assumption
that Bangladesh could be a better call center operation in terms of Spanish
language skilled operators. It would be hard to get operators fluent in
Spanish. </font>
<br><font size=3> </font>
<br><font size=3>But if following meets your business needs and context,
please feel free to contact me.</font>
<br><font size=3> </font>
<ul>
<li><font size=3>Investment climate for foreign investment is very much
favored by the government with incentives such as tax holidays, money transfer,
licensing, etc. See details at </font><a href=http://www.boibd.org/invest_climate.htm><font size=3 color=blue><u>http://www.boibd.org/invest_climate.htm</u></font></a>
<li><font size=3>VOIP is legal for call centres</font>
<li><font size=3>VSAT based high bandwidth IP communication is already
available. Also, a submarine cable based terrabyte level internet connection
is already in works and would become operational in few months which would
essentially make bandwidth cost more affordable. </font>
<li><font size=3>Abandoned supply of tech savvy, loyal (not job hopping)
and also generally educated people who already has good proficiency in
English and possess business communication skills</font>
<li><font size=3>Computers and related equipment can be imported without
any tax or very low tax.</font></ul><font size=3>If you are interested to
explore the opportunities in a near term basis with god connections with
the end market and capabilities to invest or already has clients for call
centers and need service facilities and ready to make joint venture investment,
please contact me. </font>
<br><font size=3> </font>
<br><font size=3>Thanks,</font>
<br><font size=3>Capt. Farhad</font>
<br><font size=3><br>
<br>
</font>
<br><font size=3>On 10/1/05, </font><a href=mailto:asterisk@sipspain.com><font size=3 color=blue><b><u>asterisk@sipspain.com</u></b></font></a><font size=3>
<</font><a href=mailto:asterisk@sipspain.com><font size=3 color=blue><u>asterisk@sipspain.com</u></font></a><font size=3>>
wrote: </font>
<br><font size=2 face="sans-serif"><br>
As far as I understood, they need Spanish Speaken People. That is difficult
to get on Blangadesh. You need to choose a country where people speaks
spanish as a native language and therefore, do not get a rude accent on
the phone when answering calls, </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
Problem is that country has to had not only low prices on staff (you can
find a lot of latin american countries under those conditions), but also
good IP communications to do voIP (something not so common on latin american
countries). Believe me, there is better options than blangadesh and
even latin american sites. In fact, you should go were ever major companies
on spain are locating their call centers (including the own Call Center
of Telefonica!! ) :-) </font><font size=3><br>
</font><font size=2 face="sans-serif"><br>
To take the project seriously, my suggestions will be:</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
- Contact with a company that is authorized as a VOIP reseller at
spanish Government (CMT - Telecommunications Market Commission). Remenber,
they would have to get DIDs and forward them to the external country. You
need to have a CMT licence as a voIP provider authorized on Spain to do
that legally. <br>
- Has a local precence on Spain, ideally near the offices of the
customer, and be able to do the project face-to-face with the customer</font><font size=3>
</font><font size=2 face="sans-serif"><br>
- Known the feautures of the Spanish Call Center. Ideally,
it would authorized provider of the Spanish Asociation of Experts on Contact
Centers (see </font><a href=http://www.aeeccc.com/ target=_blank><font size=2 color=blue face="sans-serif"><u>http://www.aeeccc.com/</u></font></a><font size=2 face="sans-serif">
)</font><font size=3> </font><font size=2 face="sans-serif"><br>
- Be able to provide to DID numbers on spain and known the difference and
feautures of premium numbers there (900, 901, 902, 905, 906)</font><font size=3>
</font><font size=2 face="sans-serif"><br>
- Be recognized on Spain as a company doing Asterisk busines, with a year
minumun experience on the market, references of customers, and dCAP certified
people on your staff</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
We fullfill all those requirements, and I really think that companies doing
Spanish Speaker Call Centers should do (or at leat, some point of them).</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
I am aware that call center is a very productive business, but also think
that althought globalization is everywhere, and you could do it on any
country, you should be at the local market to known the real possibilities.
Otherwise, there is a huge risk to fail on the project. </font><font size=3><br>
<br>
<br>
<br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=49%><font size=1 face="sans-serif"><b>Operations Jabeens <</b></font><a href=mailto:operations.jabeens@gmail.com target=_blank><font size=1 color=blue face="sans-serif"><b><u>operations.jabeens@gmail.com
</u></b></font></a><font size=1 face="sans-serif"><b>></b> <br>
Enviado por: </font><a href="mailto:asterisk-biz-bounces@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>asterisk-biz-bounces@lists.digium.com
</u></font></a>
<p><font size=1 face="sans-serif">30/09/2005 19:28</font><font size=3>
</font>
<br>
<table border=4 width=100%>
<tr valign=top>
<td width=100% bgcolor=white>
<div align=center><font size=1 face="sans-serif">Por favor, responda a<br>
Operations Jabeens <</font><a href=mailto:operations.jabeens@gmail.com target=_blank><font size=1 color=blue face="sans-serif"><u>operations.jabeens@gmail.com
</u></font></a><font size=1 face="sans-serif">>; Por favor, responda
a<br>
Commercial and Business-Oriented Asterisk Discussion
<</font><a href="mailto:asterisk-biz@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>
asterisk-biz@lists.digium.com</u></font></a><font size=1 face="sans-serif">></font></div></table>
<p>
<td width=50%>
<br>
<table width=100%>
<tr valign=top>
<td width=7%>
<div align=right><font size=1 face="sans-serif">Para</font></div>
<td width=92%><font size=1 face="sans-serif">Commercial and Business-Oriented
Asterisk Discussion <</font><a href="mailto:asterisk-biz@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>
asterisk-biz@lists.digium.com</u></font></a><font size=1 face="sans-serif">></font><font size=3>
</font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Asunto</font></div>
<td><font size=1 face="sans-serif">Re: [Asterisk-biz] . call centre in
cuba</font></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br>
<td width=0%></table>
<p><font size=3><br>
<br>
<br>
Hi, <br>
<br>
How about setting up call centre in Bangladesh. Labor is cheap and can
be trained in speaking English in American or UK accent. In fact there
are many un-employed university graduate with technical expertise who can
work for customer support or technical support functions. <br>
<br>
We have links with a several established IT company in Bangladesh, one
of the largest dialup and borad band ISP, VOIP termination facilities etc.
If you are interested we can explore feasibility of setting up call center
in Bangladesh. <br>
<br>
Thanks, <br>
Capt. Farhad <br>
Independent IT Consultant, Bangladesh <br>
Tel : (880)-2-8852425 <br>
<br>
<br>
<br>
<br>
On 9/30/05, </font><a href=mailto:asterisk@sipspain.com target=_blank><font size=3 color=blue><b><u>asterisk@sipspain.com</u></b></font></a><font size=3>
<</font><a href=mailto:asterisk@sipspain.com target=_blank><font size=3 color=blue><u>asterisk@sipspain.com
</u></font></a><font size=3>> wrote: </font><font size=2 face="sans-serif"><br>
<br>
YOU ARE RIGHT.</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
It is crazy to do the call center on Cuba, since prices are too high for
communications over there. In fact, we did a similiar solution for
a customer requiring a Call Center in Spain (we are spain based), but we
based it on another country were communications are not so high and were
prices on staff are also low. <br>
<br>
If you have a customer interested on such a call center on Cuba, may be
we can join together and offer him a better solution.</font><font size=3>
</font><font size=2 face="sans-serif"><br>
<br>
Let me known.</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
Kind Regards,</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
Andres at EuropeSip.com</font><font size=3>
<br>
<br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=48%><font size=1 face="sans-serif"><b>"Dean Collins"
<</b></font><a href=mailto:Dean@collins.net.pr target=_blank><font size=1 color=blue face="sans-serif"><u>
<b>Dean@collins.net.pr</u></b></font></a><font size=1 face="sans-serif"><b>></b>
<br>
Enviado por: </font><a href="mailto:asterisk-biz-bounces@lists.digium.com" target=_blank><font size=1 color=blue face="sans-serif"><u>asterisk-biz-bounces@lists.digium.com
</u></font></a>
<p><font size=1 face="sans-serif">30/09/2005 17:42</font><font size=3>
</font>
<br>
<table border=4 width=100%>
<tr valign=top>
<td width=100% bgcolor=white>
<div align=center><font size=1 face="sans-serif">Por favor, responda a<br>
Commercial and Business-Oriented Asterisk Discussion
<</font><a href="mailto:asterisk-biz@lists.digium.com" target=_blank><font size=3 color=blue><u>
</u></font><font size=1 color=blue face="sans-serif"><u>asterisk-biz@lists.digium.com</u></font></a><font size=1 face="sans-serif">></font></div></table>
<br>
<td width=50%>
<br>
<table width=100%>
<tr valign=top>
<td width=7%>
<div align=right><font size=1 face="sans-serif">Para</font></div>
<td width=92%><font size=1 face="sans-serif">"Commercial and Business-Oriented
Asterisk Discussion" <</font><a href="mailto:asterisk-biz@lists.digium.com" target=_blank><font size=3 color=blue><u>
</u></font><font size=1 color=blue face="sans-serif"><u>asterisk-biz@lists.digium.com</u></font></a><font size=1 face="sans-serif">></font><font size=3>
</font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Asunto</font></div>
<td><font size=1 face="sans-serif">RE: [Asterisk-biz] . call centre in
cuba</font></table>
<br><font size=3><br>
</font>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br>
<td width=0%>
<td width=0%></table>
<p><font size=3><br>
</font><tt><font size=2><br>
<br>
>From what I understand, costs for bandwidth outweigh the pricing<br>
differential of staff costs between Cuba and other Latin American<br>
countries. <br>
<br>
Cheers, <br>
Dean<br>
<br>
<br>
<br>
> -----Original Message-----<br>
> From: </font></tt><a href="mailto:asterisk-biz-bounces@lists.digium.com" target=_blank><tt><font size=2 color=blue><u>asterisk-biz-bounces@lists.digium.com
</u></font></tt></a><tt><font size=2>[mailto:</font></tt><a href="mailto:asterisk-biz-" target=_blank><tt><font size=2 color=blue><u>
asterisk-biz-</u></font></tt></a><tt><font size=2><br>
> </font></tt><a href=mailto:bounces@lists.digium.com target=_blank><tt><font size=2 color=blue><u>bounces@lists.digium.com</u></font></tt></a><tt><font size=2>]
On Behalf Of Alexander Wiercinski<br>
> Sent: Friday, 30 September 2005 10:36 AM<br>
> To: Commercial and Business-Oriented Asterisk Discussion<br>
> Subject: [Asterisk-biz] . call centre in cuba <br>
> <br>
> Hi,<br>
> <br>
> I have a potential customer for an asterisk based call center in cuba.<br>
> Does<br>
> anybody know what would be the best way to have roughly 2 E1s capacity<br>
> from<br>
> Cuba to Spain (60 calls). The usual questions apply: <br>
> cost/quality/legality.<br>
> <br>
> This is very early on and the person involved is doing a feasibility<br>
study<br>
> but he is based there and he already proved that impossible is<br>
possible in<br>
> a <br>
> number of other businesess. So if anybody is interested in potential<br>
> business oportunity or simply has the knowledge at hand please get
in<br>
> touch<br>
> with me.<br>
> <br>
> regard<br>
> alex <br>
> <br>
> <br>
> --<br>
> Aleksander Wiercinski<br>
> <br>
> Managing Director<br>
> <br>
> Halo Kwadrat<br>
> ul. Smulikowskiego 5/5<br>
> Warszawa 00-389<br>
> tel: +48 (22) 3182222<br>
> fax: +48 (22) 8289905 <br>
> kom: +48 602 445249<br>
> <br>
> -`No, no!' said the Queen. `Sentence first-verdict afterwards.'-<br>
> <br>
> <br>
> _______________________________________________<br>
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