<br><font size=2 face="sans-serif">Hi,</font>
<br>
<br><font size=2 face="sans-serif">One of my biggest customer, with more
than 300 hundred persons using asterisk, is having bing problems with the
SNOM phones used at the operator position (Attendant Console). We currently
have 3 operator attending incoming calls and bypassing them to the rest
of the company.</font>
<br>
<br><font size=2 face="sans-serif">We did not find any alternative for
SNOM to use as Attendant Console (phone for the operator). We need Operators
to have a keypad where the could observe the most important extensions
of the office, and be able to transfer a call very fast (just pressing
a button).</font>
<br>
<br><font size=2 face="sans-serif">Recently, SNOM released a new model.
The SNOM-360 phone, that was ideal for that. However, it only supports
one keypad (around 30 extensions), althought previous models were able
to support several of them. SNOM tolds us they are working on this, but
they would not have a solution until end of the year (at least). We had
pay in advance for the models a lot of time ago, but it seems there is
a lot of problems with SNOM stock, and they did not got units to server
us. Finally, and due a hard preassure, SNOM sent us directly 3 used phones
they got in their lab. We received the password of only 2 of them.</font>
<br>
<br><font size=2 face="sans-serif">A week after being in production, we
started with a lot of problems with them. Such as phones reboot themselfes
each 10 minutes. We tryed to upload a more recent firmware, but one of
them got broken. We have NOW in production just on phone, that still
reboots each 10 minutes. Problem is on the SNOM phone, since with
all the phones we have connected to Asterisk everything goes ok.</font>
<br>
<br><font size=2 face="sans-serif">Customer is unable to attend all theirs
calls, and is really upset. I need to react very fast.</font>
<br>
<br><font size=2 face="sans-serif">Trying to anticipate to this, one of
our developers did a program for the Operator. That program used the Asterisk
Manager API of asterisk in order to check events, and allow the operator
to use a program to chek extension status and forward the call to any extension
very fast. However, it seems that Asterisk becomes unstable when has a
lot of traffic and your are using one of those programas, and having that
program installed caused a lot of crashes (we think Asterisk Manager API
is not very stable, so far). We do not like FOP because it is complicated
to use for an untrained operator, that could easily lost calls, and do
incorrect operations. We need a more powerfull software for this.</font>
<br>
<br><font size=2 face="sans-serif">I saw that 3COM has also attendace phones
with a lot of extensions, but they do not distribute yet that phone on
Europe. I need a very fast and urgent solution for my operators,
and have a phone for them asap.</font>
<br>
<br><font size=2 face="sans-serif">Could any one, please, suggest me any
solution ? Any one could serve me really fast a Attendance Phone, with
a lot of extensions, for using on Asterisk to deal with this problem? (please,
no more SNOMs, customer does not want further to see them).</font>
<br>
<br><font size=2 face="sans-serif">Since this problem is really urgent
I will appreciate if any one having any proposal could contact directly
with me at andres at europesip.com. Any suggestions of specific phones
with keypads (to be used as Attendance Phones) or programs we could use
for the operator, will help a lot.</font>
<br>
<br><font size=2 face="sans-serif">kind Regards,</font>
<br>
<br><font size=2 face="sans-serif">Andres</font>
<br>
<br>
<br>