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<DIV><!--StartFragment --><FONT size=1><SPAN class=687324919-11092005><FONT
face=Arial color=#0000ff size=2>Dovid - Having read your post, I agree the
execution was not sufficient to meet your objectives, I just wanted to clarify a
few points from my perspective, as I am primarily responsible for managing the
supply chain here at VOIPSupply.</FONT></SPAN></FONT></DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005></SPAN></FONT> </DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005></SPAN></FONT><FONT
size=1><SPAN class=687324919-11092005><FONT face=Arial color=#0000ff size=2>Your
sales ordered was entered into our system on Friday, September 2, at 12:44PM
EST. We ship about 300 customer orders per day, and due to the amount of
data involved in these transactions, it typically takes 2-4 hours for your sales
order to be handles by our AR department. Your credit card was verified
and charge authorized at 4:27PM EST, at which point it becomes eligible
for processing and fulfillment.</FONT></SPAN></FONT></DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005></SPAN></FONT> </DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005></SPAN><SPAN
class=687324919-11092005><FONT face=Arial color=#0000ff size=2>The first
problem with the order is that the shipping specified on the Sales Order
was Fedex P1 (Prioroty Overnight). You may very well have asked for
Saturday delivery, or you may have assumed that "Priority Overnight", shipped on
a Friday, would reach you Saturday morning, which is not the case with Priority
Overnight service unless Sat. Deliv. is specified. I will have to review
this circumstance with the sales rep who handled your order. Saturday
delivery is a seperate delivery option which must be specified, Priority
overnight orders which are shipped on a Friday, do not reach the recipient until
the following Monday.</FONT></SPAN> </FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=687324919-11092005>Here
is the tracking information for your Digium board. I', not sure why
someone would tell you we "forgot to ship it out", as you can see it was indeed
shipped the same day you ordered it, sent Fedex P1 overnight, which
unfortunately because it was not keyed in for Sat. Deliv. and because of
the holiday, did not reach you until Tuesday.</SPAN></FONT></DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005>Digium Board
Shipment</SPAN></FONT></DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005><FONT size=3> <TR
bgcolor="#e6e6e6" valign="top"><TD></FONT><B><FONT size=1>Destination</B></TD>
<TD><BR></TD><TD>MIAMI, FL </TD><TD><BR></TD></TR><TR bgcolor="#e6e6e6"
valign="top"><TD><B>Delivered to</B></TD> <TD><BR></TD><TD>Residence
</TD><TD><BR></TD></TR><TR bgcolor="#e6e6e6" valign="top"><TD><B>Service
type</B></TD> <TD><BR></TD><TD>Priority Overnight</TD>
<TD><BR></FONT></SPAN></FONT><FONT size=1><SPAN
class=687324919-11092005>++++++++++++++++++</SPAN></FONT></DIV>
<DIV><FONT size=1><TR bgcolor="#e6e6e6"><TD class=small valign="top"><B>Sep 6,
2005</B> </TD> <TD class=small valign="top" align="right"> 9:31
AM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan --><B>Delivered </B>
</TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"> 8:19
AM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan -->On FedEx vehicle
for delivery </TD><TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top">MIAMI,
FL </TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD
height="15"></TD><TD class=small valign="top"></TD><TD class=small valign="top"
align="right"> 7:37 AM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->At local FedEx
facility </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"><B>Sep 3, 2005</B> </TD> <TD class=small
valign="top" align="right"> 6:19 AM</TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->At dest sort
facility </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 3:53 AM</TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Departed FedEx
location </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">MEMPHIS, TN </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"><B>Sep 2, 2005</B> </TD> <TD class=small
valign="top" align="right"> 11:02 PM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Arrived at FedEx
location </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">MEMPHIS, TN </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top" align="right">9:03
PM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan --><SPAN
class=687324919-11092005>L</SPAN>eft origin </TD><TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top">GREENVILLE,
SC </TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD
height="15"></TD><TD class=small valign="top"></TD><TD class=small valign="top"
align="right">5:07 PM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"><!-- only do bold for the first(latest) scan -->Picked
up </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">GREENVILLE, SC </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 4:59 PM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Package data
transmitted to FedEx </FONT></DIV>
<DIV><FONT size=1></FONT> </DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1>On the day your ordered, we
happened to have no stock of Polycom 501's or Sipura SPA-841's in our Buffalo
warehouse. The last week of August, Polycom IP501's were backordered with
the manufacturer, and our supply chain got a little screwed as a result. I
did manage to get your order placed on Friday, Sept 2, but as mentioned your
sales order did not reach me until 4:30PM that day, I ordered your phones to be
drop shipped from the vendor within 15 minutes of receiving your sales order,
but the vendor did not get them shipped out until the 6th due to my getting them
your order so late in the day. It made it to Miami on the 7th, and was
almost delayed another day by Fedex but our shipping manager called and screamed
and yelled and we managed to get Fedex to deliver it that day although it
originally had missed the courier dispatch for that day, as you can see in the
delivery exception noted below. Fedex P1 is "guaranteed" to be delivered
by 10-AM, but because Fedex dropped the ball here and missed the courier, we had
to intervene directly and these did not reach you until later in the
afternoon.</FONT></SPAN></DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1></FONT></SPAN> </DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005>Polycom Phone
Shipment</SPAN></FONT></DIV>
<DIV><FONT size=1><SPAN class=687324919-11092005><!--StartFragment --><FONT
size=3> <TR bgcolor="#e6e6e6" valign="top"><TD></FONT><FONT
size=1><B>Destination</B></TD> <TD><BR></TD><TD>MIAMI, FL
</TD><TD><BR></TD></TR><TR bgcolor="#e6e6e6" valign="top"><TD><B>Delivered
to</B></TD> <TD><BR></TD><TD>Residence </TD><TD><BR></TD></TR><TR
bgcolor="#e6e6e6" valign="top"><TD><B>Service type</B></TD>
<TD><BR></TD><TD>Priority Overnight</TD>
<TD><BR></TD></TR></FONT></SPAN></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"><!-- only do bold for the first(latest) scan --><SPAN
class=687324919-11092005>++++++++++++++++++++</SPAN></FONT></DIV>
<DIV><FONT size=1><B>Sep 7, 2005</B> </TD> <TD class=small valign="top"
align="right"> 3:43
PM</TD> <B>Delivered </B> </TD><TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"></TD><TD></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 2:07 PM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->On FedEx vehicle
for delivery </TD><TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top">MIAMI,
FL </TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD
height="15"></TD><TD class=small valign="top"></TD><TD class=small valign="top"
align="right">12:18 PM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small
valign="top"><!-- only do bold for the first(latest) scan -->Delivery
exception </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top">Package at station,
arrived after courier dispatch </TD><TD><BR></TD></TR><TR
bgcolor="#e6e6e6"><TD height="15"></TD><TD class=small valign="top"></TD><TD
class=small valign="top" align="right">12:18 PM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->At local FedEx
facility </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 2:39 AM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Departed FedEx
location </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">FORT WORTH, TX </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top" align="right">1:16
AM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan -->Arrived at FedEx
location </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">FORT WORTH, TX </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"><B>Sep 6, 2005</B> </TD> <TD class=small
valign="top" align="right"> 8:39 PM</TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Departed FedEx
location </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">LOS ANGELES, CA </TD> <TD><BR></TD><TD
class=small valign="top"><TD class=small valign="top" align="right"> 7:41
PM</TD> <TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan -->Left
origin </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">LOS ANGELES, CA </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top" align="right">7:00
PM</TD> <TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan -->Arrived at FedEx
location </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">LOS ANGELES, CA </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 4:33 PM</TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Picked
up </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">LOS ANGELES, CA </TD></TR> </FONT></DIV>
<DIV><FONT size=1></FONT> </DIV>
<DIV><FONT size=1></FONT> </DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1>Finally, your SPA-841's also
did not ship until the 6th, at the time of your order on Friday the 2nd these
were also out of stock. I had some stock ordered that Friday and expedited
so that we could get them to you as quickly as possible. </FONT></SPAN></DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1></FONT></SPAN> </DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1>(2) SPA-841
Shipment</FONT></SPAN></DIV>
<DIV><SPAN class=687324919-11092005> <TR bgcolor="#e6e6e6"
valign="top"><TD><FONT size=1><B>Destination</B></TD> <TD><BR></TD><TD>MIAMI, FL
</TD><TD><BR></TD></TR><TR bgcolor="#e6e6e6" valign="top"><TD><B>Delivered
to</B></TD> <TD><BR></TD><TD>Residence </TD><TD><BR></TD></TR><TR
bgcolor="#e6e6e6" valign="top"><TD><B>Service type</B></TD>
<TD><BR></TD><TD>Priority Overnight</TD> <TD><BR></FONT></SPAN><FONT
face=Arial><FONT color=#0000ff><FONT size=2>+<SPAN
class=687324919-11092005>+++++++++++++</SPAN></FONT></FONT></FONT><BR></TD><TD
class=small valign="top"><FONT size=1><B>Sep 7, 2005</B> </TD> <TD
class=small valign="top" align="right"> 9:51 AM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan --><B>Delivered </B>
</TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 9:03 AM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->On FedEx vehicle
for delivery </TD><TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top">MIAMI,
FL </TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD
height="15"></TD><TD class=small valign="top"></TD><TD class=small valign="top"
align="right">7:40 AM</TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"><!-- only do bold for the first(latest) scan -->At
local FedEx facility </TD><TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top">MIAMI,
FL </TD> <TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD
height="15"></TD><TD class=small valign="top"></TD><TD class=small valign="top"
align="right"> 6:13 AM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->At dest sort
facility </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">MIAMI, FL </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#e6e6e6"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 4:20 AM</TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Departed FedEx
location </TD><TD><BR></TD><TD bgcolor="#ffffff"></TD><TD></TD><TD
class=small valign="top">MEMPHIS, TN </TD> <TD><BR></TD><TD
bgcolor="#ffffff"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"><SPAN class=687324919-11092005>S</SPAN><STRONG>ep 6,
2005</STRONG> </TD> <TD class=small valign="top" align="right"> 10:51
PM</TD> <TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan -->Arrived at FedEx
location </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">MEMPHIS, TN </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top" align="right">10:30
PM</TD> <TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"><!-- only do bold for the first(latest) scan -->Left
origin </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">CHEEKTOWAGA, NY </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 7:05 PM</TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan -->Picked
up </TD><TD><BR></TD><TD bgcolor="#e6e6e6"></TD><TD></TD><TD
class=small valign="top">CHEEKTOWAGA, NY </TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small
valign="top"></TD><TD></TD></TR><TR bgcolor="#ffffff"><TD height="15"></TD><TD
class=small valign="top"></TD><TD class=small valign="top"
align="right"> 5:40 PM</TD> <TD><BR></TD><TD
bgcolor="#e6e6e6"></TD><TD></TD><TD class=small valign="top"><!-- only do bold for the first(latest) scan --><SPAN
class=687324919-11092005>P</SPAN>ackage data transmitted to FedEx</TD></TR>
</FONT></DIV>
<DIV><FONT size=1></FONT> </DIV>
<DIV><FONT></TD><TD></FONT><SPAN class=687324919-11092005><FONT size=1>At no
point was your order "forgotten". We maintain stock levels that are
tremendously larger than our competitors, but it is a difficult thing to insure
we have all items in stock, at any given time. Your salesperson should
have communicated a bit more effectively with you, and for that I
apologize. From a reliability standpoint we try to be perfect every time,
we understand that our ability to deliver product in a timely fashion is
crucial, and when we do not get the job done perfectly, it reflects poorly to
your customers.</FONT></SPAN></DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1></FONT></SPAN> </DIV>
<DIV><SPAN class=687324919-11092005><FONT size=1>Please don't think we take
customer service litely, or that we don't care, because we take it very
seriously and helping our customers successfully manage logistics and grow their
businesses is the only way that we can succeed as a company. We continue
to work through the demands and challenges of our business, growing from a
company that completed 2004 with $8MM in annual sales, to a company that is
on track to complete 2005 with $25MM in sales. However, these challenges
are our own, and growing pains should be transparent to our customers.
Again, I publically apologize. Upside is you got to spend an extra few
days in Miami, FL which, although I've never been to Lakewood, NJ, I know is a
pretty fun place to be waylaid.</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT><BR></TD><TD class=small
valign="top"></TD></TR><FONT size=2>Cory Andrews<BR>Partner /
Purchasing<BR>VOIPSupply.com<BR>++++++++++++++++++++++++++<BR>454 Sonwil
Drive<BR>Buffalo, NY 14225<BR>++++++++++++++++++++++++++<BR>v - 800.398.VOIP Ext
22<BR>f - 716.630.1548<BR>e - Cory@VOIPSupply.com </FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
asterisk-biz-bounces@lists.digium.com
[mailto:asterisk-biz-bounces@lists.digium.com]<B>On Behalf Of </B>Dovid
B<BR><B>Sent:</B> Sunday, September 11, 2005 3:56 AM<BR><B>To:</B>
asterisk-biz@lists.digium.com<BR><B>Subject:</B> [Asterisk-biz] VOIP
Supply<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Hello List,<BR>I haved used VOIP supply several
times for myself and twice for clients. When I ordered for myself I ordered
ground and it took a few days to come. I did two systems in Florida. The first
time I ordered everything over night and nothing came the next day. I called
them that day and they said they were sorry. They sent it out and it came two
days later. Two weeks later (last week) I ordered from them again. I ordered
on Friday Morning. I ordered everything for Saturday delivery. They said it
would be there no problem. I ordered 1 - TDM400P, 4 Polycom 501's and 2 Sipura
SPA-841's. Nothing came on Saturday. Since it was a holiday Monday they were
closed. Tuesday morning all I got was the TDM400P. I called them and they said
they were sorry and that "they forgot" to ship it out. They said they were
sorry and that it would be there the next morning. The next morning all I got
were the two SPA-841's. I called them again. They said they were sorry again
and I would receive the rest of the order the next day. Thursday afternoon at
about 4:00 PM I got the Polycom's. Has anyone else had problems with them ?
They seem to be pretty reputable yet this is the second time they did it to
me. The client had to pay to keep me in town. Does anyone know of any other
places that sell VOIP equipment that are reliable ? Thanks.<BR>David<BR>PS I
forgot to mention that they did credit me for the shipping (they gave it
free). Though it really doesn't help when you have a pissed off client that
needs to get work done.</FONT></DIV></BLOCKQUOTE></BODY></HTML>