Instead of calling customers back to establish "voice verification",
how about using some flavor of voice biometrics (or voiceprints) to
insure that the person can't use a billing mechanism (credit card)
fraudulently. It would also create a mechanism whereby a callers can be
validated when they originate their traffic. Without some from of
biometric and real time ID, there will always be an opportunity for a
caller to deny all knowledge of a call being made. This, in turn, leads
to the credit card issuers to keep raising their discounts or
increasing their chargebacks - claiming fraud.<br><br><div><span class="gmail_quote">On 6/18/05, <b class="gmail_sendername">programming dept</b> <<a href="mailto:programming@calleveryone.com">programming@calleveryone.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>We are now calling back each new customer who signs up with us for voice
<br>verification that they want the order placed. For us we are seeing about a<br>30% fraud rate. It could be because of our unique pricing.<br><br><br>
</blockquote></div><br>