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<DIV><FONT face=Arial size=2>Check us out..... <A
href="http://www.junctionnetworks.com">www.junctionnetworks.com</A> </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>We have many happy FORMER customers of multiple
providers that I won't name. </FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=don@lunaazulgallery.com href="mailto:don@lunaazulgallery.com">Don
Dawson</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">Commercial and Business-Oriented
Asterisk Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, June 03, 2005 4:37 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Asterisk-biz] LiveVOIP:
Deceptive Billing Practices</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Yes, Livevoip is full of it. And I will be
canceling soon.</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=artarzi@batelco.com.bh href="mailto:artarzi@batelco.com.bh">AR
Tarzi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">Commercial and Business-Oriented
Asterisk Discussion</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, June 03, 2005 3:19
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Asterisk-biz] LiveVOIP:
Deceptive Billing Practices</DIV>
<DIV><BR></DIV>
<DIV><FONT face="Times New Roman" color=#0000ff size=4>I tried using them
(LiveVoip) but my credit card company would NOT authorize them! </FONT><FONT
face="Times New Roman" color=#0000ff size=4>I have always been
grateful of their authorization policy.</FONT></DIV>
<DIV><FONT face="Times New Roman" color=#0000ff size=4>Although I won't
"plug" their name, they've been my first (and best) plastic
funds provider (member since 1981).</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=asterisk-lists@x2n.ca href="mailto:asterisk-lists@x2n.ca">Nabeel
Jafferali</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-biz@lists.digium.com
href="mailto:asterisk-biz@lists.digium.com">'Commercial and
Business-Oriented Asterisk Discussion'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, June 03, 2005
18:36</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Asterisk-biz] LiveVOIP:
Deceptive Billing Practices</DIV>
<DIV><BR></DIV>Hello.<BR><BR>I have been a LiveVOIP customer since
November 2004 and have used them for<BR>all of my US/Canada calling and
some of my international calling. I have<BR>been relatively happy with
their call quality, but, as I explain below,<BR>their billing practices
are deceptive at best.<BR><BR>Since I became a customer, I have received a
few invoices from time to time<BR>that specified "domestic minutes" (that
always matched for the number of "NA<BR>& 800 minutes" in the online
CDR multiplied by their per-minute rate of<BR>$0.012) and a separate line
entry for "international minutes".<BR><BR>Now, for the international
minutes, I was never able to see the per-call<BR>charges anywhere. On
their online CDR, you can see the number called and the<BR>duration (but
*not* the per-minute rate nor the call charge). I, of course,<BR>assumed
that the rate I would be charged would be the rate advertised on<BR>their
website (<A
href="http://www.livevoip.com/LiveVoipRatesNov.xls.pdf">http://www.livevoip.com/LiveVoipRatesNov.xls.pdf</A>).<BR><BR>Noticing
the invoiced amount to be a little higher that expected in May,
I<BR>pressed LiveVOIP to send me CDRs including the charges for the
international<BR>calls. They quickly sent me all the CDRs since I became a
customer.<BR>Surprisingly, every single international call was charged at
a different<BR>rate that what is advertised on their site. For
example:<BR><BR>UAE - Dubai<BR>+9714<BR>Advertised: 0.2026<BR>Billed:
0.31428<BR><BR>Tanzania - Dar es Salaam<BR>+25522<BR>Advertised:
0.134<BR>Billed: 0.311952<BR><BR>Pakistan -
Karachi<BR>+9221<BR>Advertised: 0.1616<BR>Billed: 0.26772<BR><BR>As you
can see, the differences are not small - they are greater than
100%<BR>higher in some cases.<BR><BR>I wrote to LiveVOIP and was told
their TOS specifically says that the rate<BR>on the billing is correct and
supersedes any advertised rate. Now, right<BR>away, IMHO, this is
deceptive and fraudulent.<BR><BR>However, in my book, I would have
accepted it if they at least had a<BR>real-time billing portal where I
could see the charges of the calls I made<BR>yesterday to be able to
monitor if their rates have changed or not. On the<BR>contrary, with their
billing system, you would only ever know if the rates<BR>have changed if
you took the initiative to ask them for your detailed CDRs.<BR><BR>My
repeated requests for a refund on the overcharged amount resulted in
my<BR>account being suspended, without a clarification on what the
actual<BR>international rates are.<BR><BR>Now, the amounts I have been
overcharged are minor, since my usage is not<BR>significant. However, I
thought I should send this to the list to warn<BR>anybody who is
considering using LiveVOIP for international calling.<BR><BR>Although
their rates for the US/Canada are somewhat fixed and billed<BR>correctly,
I will still advise my friends and associates to avoid using a<BR>company
that has such deceptive
practices.<BR><BR>Nabeel<BR><BR>_______________________________________________<BR>Asterisk-Biz
mailing list<BR><A
href="mailto:Asterisk-Biz@lists.digium.com">Asterisk-Biz@lists.digium.com</A><BR><A
href="http://lists.digium.com/mailman/listinfo/asterisk-biz">http://lists.digium.com/mailman/listinfo/asterisk-biz</A></BLOCKQUOTE>
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<P></P>_______________________________________________<BR>Asterisk-Biz
mailing
list<BR>Asterisk-Biz@lists.digium.com<BR>http://lists.digium.com/mailman/listinfo/asterisk-biz<BR></BLOCKQUOTE>
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