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<DIV><FONT face=Arial size=2>Fellow list members,</FONT></DIV>
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<DIV><FONT face=Arial size=2>I have a question about the headsets or
headset setup others may have found works best with asterisk for softphones, as
well as recommended softphone packages. My company is migrating from
traditional call centers to VoIP call centers using Asterisk. We will be
replacing our existing phones with softphones. At this time we are
considering X-lite and Firefly, but I would be interested to hear what other
members running call centers prefer.</FONT></DIV>
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<DIV><FONT face=Arial size=2>As far as the headsets go, we are considering a
couple of options. We currently use a mix of Plantronic and GN Netcom
headsets for traditional phones, and have a lot of call stations, so a lot
invested in these headsets. We could purchse VoIP adapters for those
headsets and are considering USB (requires some upgrades for us but I
understand the quality is notably better), or adapters that connect to a
standard PC soundcard. Alternatively we may just purchase all new VoIP
headsets, at this point leaning towards Plantronics if we go this
route.</FONT></DIV>
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<DIV><FONT face=Arial size=2>Any input or information on what other call centers
have had success with would be greatly appreciated.</FONT></DIV>
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<DIV><FONT face=Arial size=2>Thanks,</FONT></DIV>
<DIV><FONT face=Arial size=2>Franklin
Webb</FONT></DIV></FONT></DIV></FONT></DIV></BODY></HTML>